Guest Services Supervisor

Swissôtel Hotels & Resorts; Philippines; On-site; PHP 320,000 - 520,000; Full time

Benefits offered by this job

Discounted rates for Accor hotels

Competitive pay package

Room and F&B discounts

Job summary

Swissôtel Clark is seeking a Guest Services Supervisor to oversee daily front-of-house operations and ensure exceptional guest experiences in a busy hotel environment. You will lead the Guest Services/Front Desk team, resolve escalated concerns, and maintain high service standards across all guest touchpoints.

The role emphasizes leadership, strong communication, and the ability to stay composed under pressure while delivering a seamless guest journey.

Qualifications

• Previous pre-opening and Accor experience is an advantage.
• Excellent communication and customer service skills
• Strong proven leadership qualities and management skills
• Ability to maintain high service levels under pressure.

Responsibilities

• Oversee daily front-of-house operations to ensure exceptional guest experiences.
• Provide leadership to the Guest Services/Front Desk team and resolve escalated concerns.
• Maintain service standards across all guest touchpoints.
• Ensure smooth and efficient operations at all guest interactions.

Skills

Communication

Customer service

Leadership

Pressure handling

Job description

Company Description

From the heart of Clark Freeport Zone, the bustling centre of economic and tourism development in Central Luzon, rises Swissôtel Clark, a beacon of Swiss vitality and sustainability. With no fewer than 22 storeys, it’s the tallest building of its kind in the area. Part of the Hann Casino Resort complex, our non-smoking hotel provides easy access to all the dining, shopping and entertainment opportunities of Clark, Pampanga, while also acting as a haven of tranquility in the middle of it all.

Company Description

From the heart of Clark Freeport Zone, the bustling centre of economic and tourism development in Central Luzon, rises Swissôtel Clark, a beacon of Swiss vitality and sustainability. With no fewer than 22 storeys, it’s the tallest building of its kind in the area. Part of the Hann Casino Resort complex, our non-smoking hotel provides easy access to all the dining, shopping and entertainment opportunities of Clark, Pampanga, while also acting as a haven of tranquility in the middle of it all.

Job Description

The Guest Services Supervisor oversees daily front-of-house operations to ensure exceptional guest experiences. This role supports the Guest Services/Front Desk team by providing leadership, resolving escalated concerns, maintaining service standards, and ensuring smooth and efficient operations at all guest touchpoints.

Qualifications

• Previous pre-opening and Accor experience is an advantage.
• Excellent communication and customer service skills
• Strong proven leadership qualities and management skills
• Ability to maintain high service levels under pressure.

What is in it for you;

• Employee benefit card offering discounted rates in Accor Hotels worldwide
• Competitive compensation package
• Company discounts in room rates and F&B outlets
• Free meal, free shuttle, free uniform
• Monthly service charge from the hotel
• Life and accident insurance and HMO benefit

Additional Information

What is in it for you;

• Competitive compensation package
• Company discounts in room rates and F&B outlets
• Free meal, free shuttle, free uniform
• Life and accident insurance and HMO benefit