Guest Services Supervisor

SWISSOTEL

Mabalacat

On-site

PHP 360,000 - 600,000

Full time

8 days ago

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Benefits offered by this job

Employee discount card

Room and F&B discounts

Free meals

Free shuttle

Free uniform

Monthly service charge

Life and accident insurance

HMO

Job summary

Swissôtel Clark in Clark Freeport Zone, Philippines, seeks a Guest Services Supervisor to oversee daily front-of-house operations, lead the Guest Services/Front Desk team, and ensure exceptional guest experiences.

The role emphasizes maintaining service standards, resolving escalated concerns, and ensuring smooth guest touchpoints across the hotel, with benefits including discount rates, free meals, shuttle, uniform, and insurance.

Qualifications

Previous pre-opening and Accor experience is an advantage.
Excellent communication and customer service skills
Strong proven leadership qualities and management skills
Ability to maintain high service levels under pressure.

Responsibilities

Oversee daily front-of-house operations and uphold service standards.
Lead the Guest Services/Front Desk team and resolve escalated concerns.
Ensure smooth operations across all guest touchpoints.

Skills

Pre-opening exp

Customer service

Leadership

Pressure handling

Job description

From the heart of Clark Freeport Zone, the bustling centre of economic and tourism development in Central Luzon, rises Swissôtel Clark, a beacon of Swiss vitality and sustainability. With no fewer than 22 storeys, it’s the tallest building of its kind in the area. Part of the Hann Casino Resort complex, our non-smoking hotel provides easy access to all the dining, shopping and entertainment opportunities of Clark, Pampanga, while also acting as a haven of tranquility in the middle of it all.

Job Description

The Guest Services Supervisor oversees daily front-of-house operations to ensure exceptional guest experiences. This role supports the Guest Services/Front Desk team by providing leadership, resolving escalated concerns, maintaining service standards, and ensuring smooth and efficient operations at all guest touchpoints.

Qualifications

Your experience and skills include;