Guest Experience Specialist, Front Office — Hotel

SWISSOTEL; Mabalacat; On-site; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Discounted hotel rates

Competitive compensation

Staff discounts in F&B

Free meals and shuttle service

Life and accident insurance and HMO

Job summary

Swissôtel Clark, located in Clark Freeport Zone, Pampanga, Philippines, seeks a Guest Services Agent to deliver warm, personalized service across the guest journey while upholding Swissôtel and Accor standards. You will support daily Front Office operations and collaborate with other departments to ensure guest satisfaction.

The role requires strong English communication, a professional demeanor, and the ability to work under pressure.

Qualifications

• Knowledge of tourism or hospitality operations is an asset.
• Excellent English communication skills; other languages beneficial.
• Proficiency in MS Office; basic Opera PMS knowledge is a plus.
• Professional demeanor with guest-facing confidence.

Responsibilities

• Deliver warm, efficient, and personalized service throughout the guest journey (arrival, stay, departure).
• Ensure accuracy in Front Office procedures and uphold Swissôtel and Accor service standards.
• Support daily Front Office operations, contribute to guest satisfaction, and communicate effectively with other departments.

Job description

Swissôtel Clark, located in Clark Freeport Zone, Pampanga, Philippines, seeks a Guest Services Agent to deliver warm, personalized service across the guest journey while upholding Swissôtel and Accor standards. You will support daily Front Office operations and collaborate with other departments to ensure guest satisfaction.

The role requires strong English communication, a professional demeanor, and the ability to work under pressure.