Butler supervisor

Accor; Makati; On-site; PHP 480,000 - 720,000; Full time

Job summary

Raffles Makati is seeking a highly skilled butler to provide personalized, flawless service from pre-arrival to departure, ensuring suite readiness and bespoke guest experiences. The role requires coordinating with F&B, Concierge, Front Office, and operations to uphold five-star standards.

Candidates should have a hospitality degree (asset) and at least two years in luxury hotel butler service, with strong interpersonal, problem-solving, and organizational skills, plus knowledge of Opera and

Qualifications

• Degree in Hospitality Management or related field is an asset.
• Minimum 2 years of relevant experience as a butler in a luxury hotel.
• Strong interpersonal and problem-solving abilities with excellent communication and organizational skills.
• Knowledgeable in Opera and Microsoft applications.

Responsibilities

• Delivers flawless, personalized butler service from pre-arrival to departure, ensuring impeccable suite readiness, curated amenities, and bespoke guest experiences.
• Coordinates seamlessly with Food & Beverage, Concierge, Front Office, and operational teams to anticipate guest needs and maintain exceptional five-star service standards.
• Coaches and develops the Butler team to deliver discreet, intuitive, and anticipatory service, while supporting training initiatives and continuous performance improvement.

Skills

Interpersonal skills

Problem-solving

Excellent communication

Organizational skills

Education

Hospitality management degree

Tools

Opera

Microsoft Office

Job description

Raffles Makati is a luxurious retreat in the heart of Manila's financial district, offering 32 elegantly appointed suites with floor-to-ceiling windows showcasing breathtaking city views.

Since opening in 2012, it has become a distinguished hub for art, literature, and culture, located near the Zuellig Building and Ayala Museum. Guests experience legendary Raffles hospitality, complemented by exceptional service from Raffles Butlers.

Conveniently accessible from Manila Ninoy Aquino International Airport, Raffles Makati is a seamless blend of heritage, sophistication, and modern elegance.

Job Description

• Delivers flawless, personalized butler service from pre-arrival to departure, ensuring impeccable suite readiness, curated amenities, and bespoke guest experiences.
• Coordinates seamlessly with Food & Beverage, Concierge, Front Office, and operational teams to anticipate guest needs and maintain exceptional five-star service standards.
• Coaches and develops the Butler team to deliver discreet, intuitive, and anticipatory service, while supporting training initiatives and continuous performance improvement.

Qualifications

• Graduate of a degree in Hospitality Management or a related field is an asset.
• At leasttwo (2) years of relevant experience as a butler in a luxury hotel.
• Strong interpersonal and problem-solving abilities with excellent communication and organizational skills.
• Knowledgeable in Opera and Microsoft applications.