Guest Reservations Specialist - Drive Occupancy & Service

CEBU GENERAL SERVICES INC.; Naga; On-site; PHP 201,000 - 290,000; Full time

Job summary

CEBU GENERAL SERVICES, INC. (CGSI) invites applications for a Reservations Agent to handle hotel room reservations, inquiries, and bookings via phone, email, and online platforms. The role emphasizes accurate processing, guest service excellence, and maximizing occupancy and revenue in line with hotel policies.

The ideal candidate will respond promptly to guest requests and maintain precise reservations records, contributing to smooth check-ins and a positive guest experience.

Qualifications

• Experience in reservations or hospitality is a plus.
• Excellent spoken and written communication skills.

Responsibilities

• Handle hotel reservations and inquiries via multiple channels.
• Ensure accurate booking details and guest data.
• Provide friendly guest service to maximize occupancy and revenue.

Skills

Customer service

Communication

Job description

CEBU GENERAL SERVICES, INC. (CGSI) invites applications for a Reservations Agent to handle hotel room reservations, inquiries, and bookings via phone, email, and online platforms. The role emphasizes accurate processing, guest service excellence, and maximizing occupancy and revenue in line with hotel policies.

The ideal candidate will respond promptly to guest requests and maintain precise reservations records, contributing to smooth check-ins and a positive guest experience.