Guest Reservation Specialist

Recruitify_HR; Philippines; On-site; PHP 223,000 - 335,000; Full time

Job summary

Recruitify_HR in the Philippines is seeking Customer Service Representatives to support a Hotel Reservation Account. You will assist customers with hotel bookings, cancellations, modifications, and inquiries, providing excellent service while ensuring smooth and accurate reservation processes.

Responsibilities include handling inbound inquiries via phone, chat, or email; offering clear information on hotel policies, rates and promotions; documenting all interactions in the system; and escalating

Responsibilities

• Handle inbound hotel reservation inquiries via phone, chat, or email
• Assist customers with booking, cancellations, modifications, and special requests
• Provide accurate information on hotel policies, rates, and promotions
• Resolve customer concerns efficiently and professionally
• Document all interactions and transactions accurately in the system
• Escalate complex or urgent issues to supervisors when necessary
• Meet quality, productivity, and customer satisfaction standards

Job description

Recruitify_HR in the Philippines is seeking Customer Service Representatives to support a Hotel Reservation Account. You will assist customers with hotel bookings, cancellations, modifications, and inquiries, providing excellent service while ensuring smooth and accurate reservation processes.

Responsibilities include handling inbound inquiries via phone, chat, or email; offering clear information on hotel policies, rates and promotions; documenting all interactions in the system; and escalating