Guest Reservation Specialist

Sapient Global Services; Pasig; On-site; PHP 223,000 - 402,000; Full time

Job summary

A hospitality service provider is looking for a Hotel Reservation Agent in the Philippines to manage guest bookings and ensure a positive experience. The candidate will handle reservations through various channels, provide detailed information about hotel services, and liaise with different departments. Ideal applicants should have strong communication and organizational skills, along with experience in customer service or hotel reservations.

Qualifications

• Experience in hotel reservations or customer service.
• Ability to manage reservations via multiple platforms.

Responsibilities

• Manage reservations via phone, email, or online platforms.
• Provide information on room types, rates, and hotel amenities.
• Assist with cancellations, modifications, and special requests.
• Coordinate with front desk, housekeeping, and other departments.

Skills

Strong communication skills

Organizational skills

Education

High school diploma

Degree in Hospitality or Tourism preferred

Tools

Hotel reservation systems like Opera or Fidelio

Job description

A hospitality service provider is looking for a Hotel Reservation Agent in the Philippines to manage guest bookings and ensure a positive experience. The candidate will handle reservations through various channels, provide detailed information about hotel services, and liaise with different departments. Ideal applicants should have strong communication and organizational skills, along with experience in customer service or hotel reservations.