Guest Relations Officer

PHI SANTE DIAGNOSTICS PRIVATE INC.; Quezon City; On-site; PHP 201,000 - 335,000; Full time

Job summary

PHI SANTE DIAGNOSTICS PRIVATE INC. is seeking a Guest Relations Officer to warmly welcome patients, assist with check-in, and ensure a smooth visit. You will answer phone calls, respond to basic emails, and help with scheduling. Fresh graduates with strong interpersonal skills are welcome; on-the-job training will be provided.

Ideal candidates have a friendly, professional demeanor, basic computer skills, and the ability to stay calm under pressure while maintaining a welcoming reception area.

Qualifications

• High school diploma or equivalent (hospitality/healthcare backgrounds encouraged).
• 1+ years in customer service or front desk is a plus; fresh graduates with strong interpersonal skills welcome.

Responsibilities

• Welcome patients, help with check-in/check-out, and direct to treatment areas.
• Answer phone calls, respond to basic email inquiries, and schedule appointments.

Skills

Customer service

Front desk

Communication skills

Interpersonal skills

Basic computer skills

Education

High school diploma

Job description

Role Overview

The Guest Relations Officer is the first point of contact for our clinic. Your main goal is to welcome patients, assist them with check-in, answer questions, and ensure their visit is smooth and stress-free.

Key Responsibilities

• Patient Care & Greeting: Welcome patients warmly, assist with check-in/check-out, and direct them to the right treatment area.

• Communication: Answer phone calls, respond to basic email inquiries, and schedule appointments.

• Patient Support: Keep patients updated on wait times and help resolve any minor complaints or questions with care and empathy.

• Check-In & Payments: Verify patient details, update records, and collect co-payments or fees.

• Clinic Upkeep: Keep the reception and waiting room clean, organized, and welcoming.

Requirements

• High school diploma or equivalent; fresh graduates in Hospitality, Communications, Healthcare, or related fields are welcome to apply.

• 1+ years of customer service or front desk experience is a plus, but fresh graduates with strong interpersonal skills are encouraged to apply. On-the-job training will be provided.

• Friendly, polite, and professional personality with strong communication skills.

• Basic computer skills and comfort using electronic health or scheduling systems.

• Ability to stay calm, empathetic, and helpful under pressure.