Patient Care Specialist

Belo Medical Group; Makati; On-site; PHP 279,000 - 390,600; Full time

Job summary

A healthcare service provider in Makati seeks a Patient Care Specialist to ensure effective patient interaction and clinic operations. The role involves managing inquiries, scheduling appointments, and maintaining patient information. Ideal candidates should have a Bachelor’s degree and strong customer service skills. Experience in a related field is preferred.

Qualifications

• 1-3 years of working experience in a related field.
• Must possess a Bachelor's Degree or equivalent in relevant disciplines.

Responsibilities

• Handle patient inquiries and concerns efficiently.
• Schedule patients and manage their appointments.
• Maintain patient information and charts accurately.
• Ensure cleanliness and order in the clinic.

Skills

Customer service orientation

Excellent communication skills

Tact and courtesy

Initiative

Education

Bachelor's Degree in Business Studies/Administration/Management or equivalent

Job description

Overview

The Patient Care Specialist primarily attends to patients and customers in the clinic and performs a variety of tasks to ensure that services are provided in an effective and efficient manner.

Responsibilities

Handling Patient or Customer Inquiries or Concerns:

• Greet all patients and customers upon entry in the clinic in a friendly, courteous and professional manner.
• Answer inquiries from patients, customers and other persons regarding clinic products and services in an efficient manner.
• Answer telephone calls promptly and efficiently following telephone handling standards of the Company.
• Handle inquiries over the telephone and screen or direct calls when necessary.
• Log all inquiries in the Inquiry Sheet as part of the monitoring report by the Marketing Department.
• Endorse scheduled patients to appropriate personnel in charge (Doctor or Aesthetician or Nurse or Physician’s Assistant).
• Handle patient complaints and refer to the Branch Officer or Doctor accordingly.
• Maintain high standards of customer service through handling of all customers in a courteous, friendly and helpful manner.
• Ensure that appropriate and relevant promotional or information materials are available for the patients or customers.

Scheduling of Patients:

• Ensure proper scheduling of patients for treatment and services in the CRM and logbook.
• Confirm patient’s appointment the day before the schedule.
• Reconfirm with the patient 15 minutes before the scheduled treatment or procedure to ensure patient’s availability.
• Prepare list of doctors’ and aestheticians’ patients, procedures and contact numbers for distribution at the end of the day.
• Check Company mobile phone on a daily basis, take note of any requests for rescheduling from patients, and update the CRM and concerned personnel accordingly.
• Coordinate with the Doctor or Aesthetician or other personnel with regard to patient schedule.

Handling of Patient Information and Patient Charts:

• Facilitate the filling out of the Patient Data Sheet and ensure completeness of information.
• Prepare charts for new patients ensuring proper labeling with the patient’s name (Last Name, First Name, Middle Initial) on the folder flap.
• Maintain proper filing of charts.
• Pull out charts of patients as necessary and return charts after use in their proper places.
• Prepare charts of patients scheduled the next day.

Others:

• Maintain orderliness and cleanliness in Reception and Waiting area and other areas in the clinic.
• Report any required repairs in the Clinic or need for additional supplies or collaterals to the Branch Officer for proper action.
• Undertake promotional, sales and marketing activities via the phone or direct customer encounter.
• Attend and participate in all required meetings, events or trainings.
• Ensure compliance to company established policies and procedures.
• Lend support or assistance as Reliever in other clinics as deemed necessary.
• Perform other duties as may be assigned.

Qualifications

• Candidate must possess at least Bachelor\'s Degree/Post Graduate Diploma/Professional Degree in Business Studies/Administration/Management, Hospitality/Tourism/Hotel Management, Mass Communication or equivalent.
• At least 1-3 Year(s) of working experience in the related field is required for this position.
• Must have outstanding customer service orientation.
• Excellent communication skills.
• Must be able to display tact, courtesy and initiative.