Front Office Staff

Northgate Hotel Ventures, Inc.; Misamis Oriental; On-site; PHP 200,880 - 279,000; Full time

Job summary

Northgate Hotel Ventures, Inc. in Misamis Oriental is looking for a Front Office Staff member to serve as the first point of contact for guests and visitors. Responsibilities include greeting guests, managing phone calls, and handling administrative tasks such as scheduling and documentation. The ideal candidate should have strong customer service skills, experience with CRM systems, and excellent English communication abilities. This role is essential for maintaining a welcoming environment and ensuring smooth guest experiences.

Qualifications

• Strong customer service skills are essential for interacting with guests effectively.
• Experience with CRM systems is preferred to manage client interactions.
• Excellent communication skills, particularly in English, are necessary for the role.

Responsibilities

• Greet and assist visitors in a professional manner.
• Manage appointments and schedules efficiently.
• Handle incoming and outgoing mail and deliveries.

Skills

Strong customer service skills

Experience with Customer Relationship Management systems

Excellent interpersonal skills

Excellent communication skills

Proficient in English

Job description

Job Description

The Front Office Staff or Front Desk Officer serves as the first point of contact for clients, visitors, and guests, ensuring a welcoming and professional environment at all times. The role involves greeting and assisting visitors, answering and directing phone calls, managing appointments and schedules, and responding to inquiries about the organization’s services or policies. The Front Office Staff is also responsible for maintaining a clean and organized reception area, handling incoming and outgoing mail and deliveries, and supporting daily administrative tasks such as filing, data entry, and documentation. Additionally, the position requires coordination with other departments to ensure smooth operations and the ability to address customer concerns or complaints in a courteous and efficient manner.

Responsibilities

• Greet and assist visitors.
• Answer and direct phone calls.
• Manage appointments and schedules.
• Respond to inquiries about the organization’s services or policies.
• Maintain a clean and organized reception area.
• Handle incoming and outgoing mail and deliveries.
• Support daily administrative tasks such as filing, data entry, and documentation.
• Coordinate with other departments to ensure smooth operations.
• Address customer concerns or complaints in a courteous and efficient manner.

Qualifications

• Strong customer service skills.
• Experience with Customer Relationship Management systems.
• Excellent interpersonal, communication and English language skills.