Guest Relations Officer

Andorra El Nido Leisure Corp.; Palawan; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leisure and hospitality company in the Philippines, Isabela, Palawan, seeks a guest relations agent to provide exceptional service and support to guests. Responsibilities include welcoming and registering guests, addressing inquiries, and resolving issues efficiently. The ideal candidate should hold a diploma in Hospitality Management and possess strong interpersonal skills, with 1-2 years of experience in a customer-facing role. Flexibility in working hours is essential to meet guest needs.

Qualifications

• 1-2 years of experience in a customer-facing role.
• Ability to multitask in a busy environment.
• Ability to work flexible hours, including evenings and weekends.

Responsibilities

• Serve as the primary point of contact for guests.
• Welcome and register guests upon arrival.
• Maintain a high level of customer service to enhance guest satisfaction.
• Resolve guest complaints and issues.
• Coordinate with various departments to ensure guest requirements are met.

Skills

Excellent communication skills

Interpersonal skills

Problem-solving abilities

Education

Diploma in Hospitality Management

Job description

Description

• Serve as the primary point of contact for guests, addressing inquiries and concerns promptly.
• Welcome and register guests upon arrival, ensuring a smooth check-in process.
• Maintain a high level of customer service to enhance guest satisfaction and loyalty.
• Resolve guest complaints and issues with professionalism and efficiency.
• Coordinate with various departments to ensure guest requirements are met.

Requirements

• Educational Qualifications: Diploma in Hospitality Management or a related field.
• Experience Level: 1-2 years of experience in a customer-facing role.
• Skills and Competencies: Excellent communication and interpersonal skills.
• Qualities and Traits: Strong problem-solving abilities and a friendly demeanor.
• Responsibilities and Duties: Ability to multitask in a busy environment.
• Working Conditions: Ability to work flexible hours, including evenings and weekends.