Front Desk Officer - Opus Mall

Gan Advanced Osseointegration Center Inc.; Philippines; On-site; PHP 201,000 - 290,000; Full time

Job summary

Gan Advanced Osseointegration Center Inc. is seeking a friendly Front Desk Officer to be the first point of contact for our patients.

You will help ensure a smooth clinic experience—from scheduling appointments to maintaining accurate patient records and supporting daily operations. Key responsibilities include managing appointments, handling inquiries with professional communication, maintaining confidentiality of records, assisting in billing and document preparation, and coordinating the

Qualifications

• Bachelor's degree in Tourism/Hotel and Restaurant Management or related field.
• Strong communication and interpersonal skills.
• Proficient in English and professional demeanor.
• Computer literacy and basic clerical skills.

Responsibilities

• Manage patient appointments: scheduling, confirmations, and follow-ups.
• Provide information to patients and handle inquiries professionally.
• Maintain and update patient records with confidentiality.
• Support billing, payments, and document preparation.
• Coordinate dentist's schedule and prep the clinic for visits.
• Perform admin tasks: mail, petty cash, and reports.
• Take on additional duties to support clinic efficiency.

Skills

Effective communication

Interpersonal skills

English proficiency

Professional demeanor

Computer literacy

Education

Bachelor's degree in Tourism/Hotel & Restaurant Management or related field

Job description

About the job

We are looking for a friendly, organized, and detail-oriented Front Desk Officer (FDO) to be the first point of contact for our patients. In this role, you will ensure a smooth and welcoming clinic experience—from scheduling appointments to maintaining accurate patient records and supporting daily operations.

Other responsibilities

• Manage patient appointments, including scheduling, confirmations, and follow-ups to ensure smooth clinic operations.
• Provide accurate information to patients and handle inquiries through calls or in person using professional communication.
• Maintain and update patient records, ensuring all information is organized and kept confidential.
• Support daily clinic operations, including billing, payment collection, and preparation of necessary documents.
• Assist in coordinating the dentist's schedule and preparing the clinic for patient visits.
• Perform basic administrative and clerical tasks such as handling mail, petty cash, and reports.
• Carry out additional duties as assigned to support overall clinic efficiency.

What you will bring to the company:

• Bachelor's degree in Tourism/Hotel and Restaurant Management or a related field.
• Effective communication and interpersonal skills
• Good command of the English language
• Professional demeanor with a patient-focused attitude
• Computer literate