Cebu Hotel Reservation Specialist

Caldwell Communications Consultancy Philippines; Cebu City; On-site; PHP 246,000 - 379,000; Full time

Benefits offered by this job

Competitive pay and incentives

Career growth and skill-building opportunities

Collaborative and supportive team environment

Job summary

A leading communications consultancy is seeking Customer Service Representatives for hotel reservations in Cebu City. In this role, you will assist guests with booking inquiries and cancellations while providing accurate information to ensure a smooth booking experience. Ideal candidates are strong English communicators, detail-oriented, and customer-focused. Join us for competitive pay, performance-based incentives, and a supportive work environment with opportunities for career growth.

Qualifications

• High School or Senior High School graduate; college graduate preferred.
• Strong English communication skills are crucial.
• Customer-focused attitude and attention to detail are needed.
• Basic computer literacy
• Willing to work onsite in Cebu City

Responsibilities

• Handle reservation inquiries via phone, chat, or email.
• Assist with booking, modification, and cancellation requests.
• Provide accurate hotel details, pricing, and amenities.
• Document interactions in the system.
• Escalate complex cases to supervisors.
• Maintain quality and satisfaction metrics.

Skills

Strong English communication

Customer-focused

Detail-oriented

Basic computer literacy

Education

High School or Senior High School graduate (College preferred)

College preferred

Job description

Customer Service Representative – Hotel Reservations

Cebu City | Onsite

Caldwell Communication

About Caldwell Communication

Caldwell Communication is actively hiring Customer Service Representatives in Cebu City. We offer a competitive salary, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive people-first work environment. Our offices are conveniently located and easily accessible, providing the stability and professional environment you need to grow your career in the BPO industry.

Job Description

We are hiring Hotel Reservations Customer Service Representatives to help guests with booking inquiries, cancellations, and modifications. Provide accurate information and smooth booking experiences.

Responsibilities:

• Handle reservation inquiries via phone, chat, or email
• Assist with booking, modification, and cancellation requests
• Provide accurate hotel details, pricing, and amenities
• Document interactions in the system
• Escalate complex cases to supervisors
• Maintain quality and satisfaction metrics

Schedule & Training:

• Shifts include nights, weekends, and holidays
• Paid training on hotel reservation systems and company processes

Requirements:

• High School or Senior High School graduate (College preferred)
• Strong English communication
• Customer-focused and detail-oriented
• Basic computer literacy
• Willing to work onsite in Cebu City

Why Join Us

• Competitive pay and incentives
• Career growth and skill-building opportunities
• Collaborative and supportive team environment

Apply Now

Start your career in hotel reservations in Cebu at Caldwell and ensure smooth guest experiences.