Cebu Hotel Reservations Specialist - Onsite, Paid Training

Caldwell Communications Consultancy Philippines; Cebu City; On-site; PHP 246,000 - 379,000; Full time

Benefits offered by this job

Competitive pay and incentives

Career growth and skill-building opportunities

Collaborative and supportive team environment

Job summary

A leading communications consultancy is seeking Customer Service Representatives for hotel reservations in Cebu City. In this role, you will assist guests with booking inquiries and cancellations while providing accurate information to ensure a smooth booking experience. Ideal candidates are strong English communicators, detail-oriented, and customer-focused. Join us for competitive pay, performance-based incentives, and a supportive work environment with opportunities for career growth.

Qualifications

• High School or Senior High School graduate; college graduate preferred.
• Strong English communication skills are crucial.
• Customer-focused attitude and attention to detail are needed.

Responsibilities

• Handle reservation inquiries via phone, chat, or email.
• Assist with booking, modification, and cancellation requests.
• Provide accurate hotel details, pricing, and amenities.
• Document interactions in the system.
• Escalate complex cases to supervisors.
• Maintain quality and satisfaction metrics.

Skills

Strong English communication

Customer-focused

Detail-oriented

Basic computer literacy

Education

High School or Senior High School graduate (College preferred)

Job description

A leading communications consultancy is seeking Customer Service Representatives for hotel reservations in Cebu City. In this role, you will assist guests with booking inquiries and cancellations while providing accurate information to ensure a smooth booking experience. Ideal candidates are strong English communicators, detail-oriented, and customer-focused. Join us for competitive pay, performance-based incentives, and a supportive work environment with opportunities for career growth.