Flight & Travel Booking Specialist — Cebu (Onsite)

Caldwell Communications Consultancy Philippines; Cebu City; Vor Ort; PHP 284.356 - 340.603; Vollzeit

Benefits dieser Stelle

Paid travel account training

Clear career growth and promotion opportunities

Employee engagement activities and recognition programs

Zusammenfassung

A leading BPO company in Cebu City is looking for a Customer Service Representative for a Travel Account. Candidates should be High School graduates with strong customer service and problem-solving skills. Job duties include assisting customers with travel inquiries and bookings, providing accurate information, and maintaining quality service metrics. The position offers a competitive salary of UP TO 28K monthly, performance incentives, and opportunities for career growth within a supportive work environment.

Qualifikationen

• High School or Senior High School Graduate (College level or graduate is a plus).
• Strong customer service and problem-solving skills.
• Basic computer knowledge and multitasking ability.

Aufgaben

• Handle inbound customer inquiries via phone, chat, or email.
• Assist customers with flight bookings, hotel reservations, and changes.
• Provide accurate information on fares, schedules, and travel policies.
• Resolve customer concerns professionally and efficiently.
• Document interactions and transactions accurately in the system.
• Meet quality, customer satisfaction, and productivity metrics.

Kenntnisse

Customer service skills

Problem-solving skills

Basic computer knowledge

Multitasking ability

Ausbildung

High School or Senior High School Graduate

Jobbeschreibung

A leading BPO company in Cebu City is looking for a Customer Service Representative for a Travel Account. Candidates should be High School graduates with strong customer service and problem-solving skills. Job duties include assisting customers with travel inquiries and bookings, providing accurate information, and maintaining quality service metrics. The position offers a competitive salary of UP TO 28K monthly, performance incentives, and opportunities for career growth within a supportive work environment.