Guest Experience Specialist

Fairmont Hotels & Resorts; Makati; On-site; PHP 201,000 - 312,000; Full time

Job summary

Fairmont Makati in Manila’s financial district seeks a Guest Services associate. You will greet guests, respond to inquiries, and deliver service that upholds the hotel’s standards and luxury guest experience.

In this on-site role, you’ll assist with check-in and check-out, coordinate with other departments to fulfill guest requests, and ensure accurate data and billing. A hospitality degree and at least one year in guest services are preferred; proficiency with Microsoft Office and Opera PMS is

Qualifications

• Hospitality degree is an asset.
• Minimum 1 year of guest services experience is advantageous.
• Excellent verbal and written communication and detail orientation.

Responsibilities

• Greet guests and respond to inquiries, delivering service aligned with hotel standards.
• Assist with check-in and check-out with accuracy of data and billing.
• Coordinate with different departments to meet guests' needs.

Skills

Guest service

Communication

Attention to detail

Opera PMS

Education

Hospitality degree

Tools

Microsoft Office

Opera PMS

Job description

Fairmont Makati in Manila’s financial district seeks a Guest Services associate. You will greet guests, respond to inquiries, and deliver service that upholds the hotel’s standards and luxury guest experience.

In this on-site role, you’ll assist with check-in and check-out, coordinate with other departments to fulfill guest requests, and ensure accurate data and billing. A hospitality degree and at least one year in guest services are preferred; proficiency with Microsoft Office and Opera PMS is