Guest Experience Specialist

Fairmont Hotels & Resorts; Philippines; On-site; PHP 201,000 - 335,000; Full time

Job summary

Fairmont Makati is seeking a Guest Services/Front Desk professional to welcome guests, respond to inquiries, and deliver services in line with hotel standards.

The role includes assisting with check-in/check-out, accurate data and billing, and coordinating with departments to meet guest needs. A hospitality background and strong communication are preferred, with proficiency in Microsoft Office and Opera PMS.

Qualifications

• Hospitality-related degree is an asset.
• Minimum 1 year of guest services experience is an advantage.
• Strong verbal and written communication, service-oriented with keen attention to detail.

Responsibilities

• Assists, greets, and welcomes guests by responding to inquiries and needs, and provides services aligned with hotel standards.
• Helps check in and check out guests with efficiency and accuracy of data and billing.
• Ensures presence on the reception desk, and coordinates with different departments depending on guests' needs.

Skills

Guest services

Communication

Attention to detail

Team coordination

Education

Bachelor's in Hospitality Management

Tools

Opera PMS

Microsoft Office

Job description

Fairmont Makati is seeking a Guest Services/Front Desk professional to welcome guests, respond to inquiries, and deliver services in line with hotel standards.

The role includes assisting with check-in/check-out, accurate data and billing, and coordinating with departments to meet guest needs. A hospitality background and strong communication are preferred, with proficiency in Microsoft Office and Opera PMS.