Luxury Outlet Manager - Guest Service & Ops Leader

Accor; Makati; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

Fairmont Makati in Manila is seeking an experienced Hotel Manager to oversee Food & Beverage operations and guest service quality in a luxury setting.

You will ensure standards, manage budgeting, and lead a team of colleagues, with emphasis on loyalty program knowledge and Opera PMS proficiency.

The role requires a degree in hospitality and at least five years of management in a luxury hotel, with strong leadership and guest relations skills.

Qualifications

• Graduate with a Degree in Hospitality Management or related field.
• A minimum of five (5) years of managerial experience in a luxury hotel is an asset.
• Service-oriented, high guest service skills, talent, knowledge, and ability to lead colleagues to excellence.
• Strong working knowledge of loyalty programs, Opera, and MS Office applications.

Responsibilities

• Ensures quality guest service that adheres to the corporate, regional, and local standards through daily inspection of outlet functions and operations.
• Prepares reports by ensuring they are maintained and accurate, participates in the budgeting process, and monitors Micros system.
• Trains and develops decision-making skills, performance management techniques, and function planning abilities of colleagues.

Skills

Guest service

Leadership

Opera

MS Office

Education

Degree in Hospitality Management

Tools

Opera PMS

MS Office

Job description

Fairmont Makati in Manila is seeking an experienced Hotel Manager to oversee Food & Beverage operations and guest service quality in a luxury setting.

You will ensure standards, manage budgeting, and lead a team of colleagues, with emphasis on loyalty program knowledge and Opera PMS proficiency.

The role requires a degree in hospitality and at least five years of management in a luxury hotel, with strong leadership and guest relations skills.