Guest Experience Leader - Front Office & Lobby

Swissôtel Hotels & Resorts; Central Luzon; Presencial; PHP 550.000 - 900.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discounted hotel rates

Company discounts

Free meals

Free shuttle

Uniform provided

Life and health insurance

Descripción de la vacante

Swissôtel Clark is seeking a capable Front Office/Guest Services leader to oversee day-to-day operations of the lobby and guest services, ensuring seamless service, guest satisfaction, and safety. This role serves as on-duty representative of Senior Management in the lobby and public areas, resolving guest issues with tact and brand-aligned service.

You will lead with a strong service orientation, maintain professional standards, and collaborate with hotel departments to deliver exceptional

Formación

• Diploma in Hospitality Management preferred.
• Additional certification in Tourism management will be an advantage.
• Minimum 4-5 years of relevant experience in hotel operations (Front Office/Guest Services).

Responsabilidades

• Lead day-to-day leadership of Guest Services and the lobby operation to ensure seamless Front Office service delivery.
• Act as on-duty representative of Senior Management in the lobby and public areas, resolving guest issues with tact and brand-aligned service excellence.
• Ensure guest safety and security of guests, colleagues, and hotel property.
• Collaborate with other departments to maintain high standards of service and guest satisfaction.

Conocimientos

Leadership

English proficiency

MS Office

Opera PMS

Guest services

Educación

Diploma in Hospitality Management

Tourism management certification

Herramientas

Opera PMS

Descripción del empleo

Swissôtel Clark is seeking a capable Front Office/Guest Services leader to oversee day-to-day operations of the lobby and guest services, ensuring seamless service, guest satisfaction, and safety. This role serves as on-duty representative of Senior Management in the lobby and public areas, resolving guest issues with tact and brand-aligned service.

You will lead with a strong service orientation, maintain professional standards, and collaborate with hotel departments to deliver exceptional