Guest Services Manager

Swissôtel Hotels & Resorts; Central Luzon; On-site; PHP 550,000 - 900,000; Full time

Benefits offered by this job

Discounted hotel rates

Company discounts

Free meals

Free shuttle

Uniform provided

Life and health insurance

Job summary

Swissôtel Clark is seeking a capable Front Office/Guest Services leader to oversee day-to-day operations of the lobby and guest services, ensuring seamless service, guest satisfaction, and safety. This role serves as on-duty representative of Senior Management in the lobby and public areas, resolving guest issues with tact and brand-aligned service.

You will lead with a strong service orientation, maintain professional standards, and collaborate with hotel departments to deliver exceptional

Qualifications

• Diploma in Hospitality Management preferred.
• Additional certification in Tourism management will be an advantage.
• Minimum 4-5 years of relevant experience in hotel operations (Front Office/Guest Services).

Responsibilities

• Lead day-to-day leadership of Guest Services and the lobby operation to ensure seamless Front Office service delivery.
• Act as on-duty representative of Senior Management in the lobby and public areas, resolving guest issues with tact and brand-aligned service excellence.
• Ensure guest safety and security of guests, colleagues, and hotel property.
• Collaborate with other departments to maintain high standards of service and guest satisfaction.

Skills

Leadership

English proficiency

MS Office

Opera PMS

Guest services

Education

Diploma in Hospitality Management

Tourism management certification

Tools

Opera PMS

Job description

Company Description

From the heart of Clark Freeport Zone, the bustling centre of economic and tourism development in Central Luzon, rises Swissôtel Clark, a beacon of Swiss vitality and sustainability. With no fewer than 22 storeys, it’s the tallest building of its kind in the area. Part of the Hann Casino Resort complex, our non-smoking hotel provides easy access to all the dining, shopping and entertainment opportunities of Clark, Pampanga, while also acting as a haven of tranquility in the middle of it all.

Company Description

From the heart of Clark Freeport Zone, the bustling centre of economic and tourism development in Central Luzon, rises Swissôtel Clark, a beacon of Swiss vitality and sustainability. With no fewer than 22 storeys, it’s the tallest building of its kind in the area. Part of the Hann Casino Resort complex, our non-smoking hotel provides easy access to all the dining, shopping and entertainment opportunities of Clark, Pampanga, while also acting as a haven of tranquility in the middle of it all.

Job Description

This position is responsible for the day‑to‑day leadership of Guest Services and the lobby operation, ensuring seamless Front Office service delivery, maximum guest satisfaction, and the safety and security of guests, colleagues, and hotel property. The role serves as the on‑duty representative of Senior Management in the lobby and public areas, resolving guest issues with tact, speed, and brand‑aligned service excellence

Qualifications

Knowledge and Experience

• Diploma in Hospitality Management preferred
• Additional certification(s) in Tourism management will be an advantage
• Minimum 4-5 years of relevant experience in hotel operations (Front Office/Guest
  

Services)

• Good reading, writing and oral proficiency in English language
• Working knowledge of MS Office 360 applications
• Opera PMS Proficiency
• High degree of professionalism with sound human resources management and business
  

acumen capabilities

Competencies

• Strong leadership, interpersonal, and training capabilities.
• Service-oriented with excellent attention to detail and creative problem-solving.
• Excellent written and verbal English communication.
• Builds rapport and teamwork across departments; culturally aware and adaptable.
• Calm, courteous, and guest-focused under pressure; exercises sound judgment with
  

• Aligned with Accor capability framework:
• I act with an open mindset.
• I actively support a good team spirit.
• I actively contribute to a positive guest experience.
• I consistently deliver excellence.
  

Additional Information

• Employee benefit card offering discounted rates in Accor Hotels worldwide
• Competitive compensation package
• Company discounts in room rates and F&B outlets
• Free meal, free shuttle, free uniform
• Life and accident insurance and HMO benefit