Guest Experience Leader - Front Office

Filinvest Development Corporation; Muntinlupa; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

Quest Plus Conference Center Manila, part of Filinvest Hospitality, seeks an Assistant Front Office Manager to support the Front Office Manager in delivering warm Filipino hospitality and efficient service.

The role covers Front Desk, Concierge, Bell Service, and guest-facing functions, with supervision, cross-department coordination, and a focus on guest satisfaction and operational efficiency.

Qualifications

• Bachelor's degree in Hospitality Management or related field.
• Experience in Front Office leadership or supervision.
• Strong knowledge of Front Office operations and hotel systems.
• Proven ability to lead, coach, and motivate a team.
• Excellent communication, interpersonal, and organizational skills.

Responsibilities

• Assist in managing daily Front Office operations, including Front Desk, Concierge, Bell Service, and other guest-facing functions.
• Ensure guests receive warm, efficient, and personalized service throughout their stay.
• Support the team in maintaining high standards of guest satisfaction, service quality, and operational efficiency.
• Supervise and coach Front Office associates, providing guidance to help build a service-driven and high-performing team.
• Monitor arrivals, departures, room assignments, VIP guests, special requests, and other guest requirements.
• Handle guest concerns and service recovery professionally, ensuring issues are resolved promptly and appropriately.
• Ensure compliance with Quest Hotels' operating standards, policies, procedures, and brand expectations.
• Coordinate closely with Housekeeping, Engineering, Food & Beverage, Sales, and other departments to ensure smooth hotel operations.
• Monitor Front Office performance, including occupancy, room revenue, guest feedback, upselling, and other key operational indicators.
• Support initiatives that maximize room revenue and other Front Office revenue opportunities, while maintaining a positive guest experience.
• Assist in reviewing reports, monitoring operational expenses, and ensuring proper handling of cash and hotel transactions.
• Conduct regular briefings and ensure effective communication of hotel updates, promotions, guest preferences, and operational concerns.
• Take charge of Front Office operations in the absence of the Front Office Manager.
• Promote a culture of teamwork, accountability, genuine hospitality, and continuous improvement within the Front Office team.

Skills

Leadership/Team coaching

Guest relations/ service recovery

Communication

Organizational skills

Multitasking/ Prioritization

Customer-focused

English & Filipino language

Education

Bachelor's degree in Hospitality Management or related field

Tools

Hotel PMS systems

Microsoft Office

Job description

Quest Plus Conference Center Manila, part of Filinvest Hospitality, seeks an Assistant Front Office Manager to support the Front Office Manager in delivering warm Filipino hospitality and efficient service.

The role covers Front Desk, Concierge, Bell Service, and guest-facing functions, with supervision, cross-department coordination, and a focus on guest satisfaction and operational efficiency.