Guest Experience Supervisor - Front Desk | Flexible Shifts

Andorra El Nido Leisure Corp.; Palawan; On-site; PHP 334,800 - 558,000; Full time

Job summary

A prestigious hotel management company in the Philippines is seeking a Front Office Supervisor. This role involves overseeing daily operations, managing and training staff, and ensuring exceptional customer service. Ideal candidates should have a diploma in Hospitality Management and 1-3 years of supervisory experience. Strong communication skills and flexibility for various shifts are essential. This position offers a dynamic work environment and the opportunity to enhance guest satisfaction.

Qualifications

• 1-3 years in a supervisory role in hospitality.
• Ability to manage guest relations effectively.
• Flexibility to work various shifts, including weekends and holidays.

Responsibilities

• Oversee daily front office operations to ensure smooth functioning.
• Manage and train front office staff to deliver exceptional customer service.
• Handle guest complaints and provide solutions to enhance satisfaction.
• Monitor adherence to hotel policies and procedures by staff.
• Assist in coordinating front office activities.

Skills

Proficiency in English Language

Excellent Customer Service skills

Strong Communication Skills

Interpersonal Skills

Education

Diploma in Hospitality Management or related field

Job description

A prestigious hotel management company in the Philippines is seeking a Front Office Supervisor. This role involves overseeing daily operations, managing and training staff, and ensuring exceptional customer service. Ideal candidates should have a diploma in Hospitality Management and 1-3 years of supervisory experience. Strong communication skills and flexibility for various shifts are essential. This position offers a dynamic work environment and the opportunity to enhance guest satisfaction.