Front Desk & Club Lounge Lead — Guest Experience

Marriott Hotel Manila; Santa Clara; Sur place; PHP 900 000 - 1 300 000; Plein temps

Résumé du poste

Marriott Hotel Manila seeks an experienced Front Office Manager to assist the Assistant Front Office Manager in directing daily operations and supervising front office staff. The role focuses on efficient check-in/check-out, guest satisfaction, and maximizing department performance.

You will work with managers and associates to implement SOPs, coach team members, and ensure adherence to hotel standards. The position emphasizes leadership, communication, and proactive problem solving to deliver

Qualifications

• Experience in front office operations and guest services.
• Ability to supervise staff and manage day-to-day activities.
• Strong communication and leadership skills.

Responsabilités

• Oversee daily front office operations and ensure smooth check-in/check-out.
• Lead and coach front office staff to deliver high service standards.
• Ensure guest satisfaction and maximize department performance.
• Handle guest problems and feedback, providing prompt resolutions.
• Coordinate with supervisors and associates to maintain SOPs and standards.

Connaissances

Leadership

Customer service

Staff supervision

Communication

Coaching

Description du poste

Marriott Hotel Manila seeks an experienced Front Office Manager to assist the Assistant Front Office Manager in directing daily operations and supervising front office staff. The role focuses on efficient check-in/check-out, guest satisfaction, and maximizing department performance.

You will work with managers and associates to implement SOPs, coach team members, and ensure adherence to hotel standards. The position emphasizes leadership, communication, and proactive problem solving to deliver