Front Office Lead: Guest Experience & Operations

Filinvest Land, Inc.; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Filinvest Land, Inc. through Quest Plus Conference Center Manila seeks an Assistant Front Office Manager to support the Front Office Manager in day-to-day operations, delivering warm Filipino hospitality and efficient service.

Responsibilities include supervising Front Desk, Concierge, and Guest services; coordinating with Housekeeping, Engineering, and F&B; monitoring guest satisfaction and room revenue; and taking charge in the Front Office Manager's absence. Filipino hospitality emphasis.

Qualifications

• Bachelor’s degree in Hospitality Management, Hotel and Restaurant Management, Tourism, or a related field.
• 3–5 years of Front Office experience in a hotel or hospitality environment.
• Experience in supervisory or leadership role preferred.
• Knowledge of Front Office operations, hotel systems, reservations, room management, and guest services.
• Ability to lead, coach, and motivate a team.
• Strong guest relations and service recovery skills.
• Excellent communication and organizational skills.
• Customer-focused with Filipino hospitality.
• Able to work shifting schedules, weekends, and holidays.
• Proficient in basic Microsoft Office; familiar with hotel PMS.

Responsibilities

• Assist in managing daily Front Office operations, including Front Desk, Concierge, Bell Service, and guest-facing functions.
• Ensure warm, efficient, and personalized service throughout the guest stay.
• Support the team in maintaining high standards of guest satisfaction and operational efficiency.
• Supervise and coach Front Office associates; provide guidance to build a high-performing team.
• Monitor arrivals, departures, room assignments, VIP guests, and special requests.
• Handle guest concerns and service recovery professionally.
• Ensure compliance with operating standards, policies, and brand expectations.
• Coordinate with Housekeeping, Engineering, F&B, Sales, and other departments for smooth operations.
• Monitor performance metrics such as occupancy, room revenue, guest feedback, upselling, and revenue opportunities.
• Assist in reviewing reports, monitoring expenses, and cash handling.
• Conduct regular briefings and communicate hotel updates and guest preferences.
• Take charge in the absence of Front Office Manager.
• Promote teamwork, accountability, hospitality, and continuous improvement.

Skills

Staff supervision

Guest relations

Leadership

Communication skills

Organizational skills

Bilingual English/Filipino

Education

Bachelor's degree in Hospitality Management

Bachelor's degree in Hotel and Restaurant Management

Tools

Hotel PMS

Job description

Filinvest Land, Inc. through Quest Plus Conference Center Manila seeks an Assistant Front Office Manager to support the Front Office Manager in day-to-day operations, delivering warm Filipino hospitality and efficient service.

Responsibilities include supervising Front Desk, Concierge, and Guest services; coordinating with Housekeeping, Engineering, and F&B; monitoring guest satisfaction and room revenue; and taking charge in the Front Office Manager's absence. Filipino hospitality emphasis.