Guest Experience Lead, Front Desk & Concierge

InterContinental Hotels Group; Batangas City; Vor Ort; PHP 600.000 - 900.000; Vollzeit

Zusammenfassung

InterContinental Hotels Group in Batangas invites your talent to lead front desk operations, concierge services, and guest experience initiatives. You will oversee check-in/out, staffing, billing, and ensure brand standards while coordinating with Housekeeping, Security, Reservations, and Sales to meet guest expectations.

You will champion service culture, monitor guest feedback, develop team members, and drive upselling opportunities.

Aufgaben

• Oversee daily Front Desk operations and ensure smooth check-in/check-out.
• Coordinate with Housekeeping, Security and other departments to ensure rooms and services meet guest expectations.
• Monitor cash handling, shift reconciliation and adherence to Front Office financial controls.
• Take charge of Front Office operations in the absence of the Front Office Manager.
• Manage Concierge operations to provide prompt, knowledgeable guest assistance and upsell services.
• Lead and develop Front Office and Concierge teams through training, briefings and performance management.

Jobbeschreibung

InterContinental Hotels Group in Batangas invites your talent to lead front desk operations, concierge services, and guest experience initiatives. You will oversee check-in/out, staffing, billing, and ensure brand standards while coordinating with Housekeeping, Security, Reservations, and Sales to meet guest expectations.

You will champion service culture, monitor guest feedback, develop team members, and drive upselling opportunities.