Front Office Leader: Guest Experience & Revenue

InterContinental Hotels Group; Pasig; On-site; PHP 334,800 - 558,000; Full time

Benefits offered by this job

Competitive salary

Room discounts

Comprehensive training programs

Full uniform

Job summary

A leading hospitality company in the Philippines is seeking a Front Office Manager to oversee exceptional guest experiences. Your responsibilities include managing the front office team, resolving complaints, and ensuring operational excellence. The ideal candidate holds a Bachelor's degree in Hotel Management or Business Administration and has at least 3 years of management experience in the front office or guest services. This position offers a competitive salary and benefits designed to foster a supportive work environment.

Qualifications

• 3 years of Front Office/Guest Service experience including management experience.
• Bachelor’s degree or higher education qualification in related field.
• Must speak fluent English.

Responsibilities

• Manage and coach the front office team to deliver memorable guest experiences.
• Engage with guests to build personal relationships and remedy complaints.
• Conduct regular front office inspections to ensure excellent first impressions.
• Help prepare budgets and drive revenue through up-selling.
• Train team members on PBX procedures and lead during emergencies.

Skills

Guest experience management

Team coaching

Complaint resolution

Fluent English

Education

Bachelor’s degree in Hotel Management or Business Administration

Job description

A leading hospitality company in the Philippines is seeking a Front Office Manager to oversee exceptional guest experiences. Your responsibilities include managing the front office team, resolving complaints, and ensuring operational excellence. The ideal candidate holds a Bachelor's degree in Hotel Management or Business Administration and has at least 3 years of management experience in the front office or guest services. This position offers a competitive salary and benefits designed to foster a supportive work environment.