Guest Experience Leader, Front Office

Filinvest Development Corporation; Tocmo; On-site; PHP 30,000 - 50,000; Full time

Job summary

A leading hospitality company in the Philippines is looking for a Front Office Manager to oversee front office operations. The role requires at least 7 years of experience in front office management, with strong leadership and communication skills. You will ensure a top-notch guest experience and manage all front office duties, including budgeting and reporting. Ideal candidates should be tech-savvy and familiar with hospitality systems. This opportunity comes with competitive compensation and benefits.

Qualifications

• Minimum of 7 years of experience in front office operations, preferably in hotel or resort settings.
• At least 3 years in a middle management role such as Duty Manager, Guest Services Manager, or Chief Concierge.
• Tech-savvy and experienced with hotel property management systems.

Responsibilities

• Supervise all front office personnel.
• Ensure timely submission of monthly reports and budget.
• Address guest issues with urgency.

Skills

Leadership skills

Communication skills

Problem-solving abilities

Cash handling

Analytical skills

Education

Bachelors degree in Hospitality Management

Tools

Property Management Systems (e.g., Opera, Fidelio)

Job description

A leading hospitality company in the Philippines is looking for a Front Office Manager to oversee front office operations. The role requires at least 7 years of experience in front office management, with strong leadership and communication skills. You will ensure a top-notch guest experience and manage all front office duties, including budgeting and reporting. Ideal candidates should be tech-savvy and familiar with hospitality systems. This opportunity comes with competitive compensation and benefits.