Guest Experience Lead – Onsite Front Desk

Jones Lang LaSalle Incorporated; Hinoba-an; On-site; PHP 297,000 - 429,000; Full time

Job summary

Jones Lang LaSalle Incorporated (JLL) invites applications for a Guest Relation Executive / Experience Ambassador role in Bengaluru. You will be the first point of contact, greet visitors, manage front office and reflect a professional corporate image.

The role requires 2-4 years of experience in guest relations or FM services, strong communication, and ability to work flexibly. Proficiency in MS Office and visitor management software is preferred; equality and inclusivity are core to our

Qualifications

• Excellent communication skills.
• Strong customer service drive.
• Able to work flexible hours.
• Hands-on experience in using visitor management software and MS Office.

Responsibilities

• Key Operations delivery.
• Greet visitors/clients providing a friendly, courteous front office service reflecting the corporate image of the client.
• Site personnel are notified of guest’s arrival immediately and follow up calls made where guests are not picked up coordinating with the host/sponsor.
• Issue visitor badges/temporary card/service badge/new joiners ID & access card.
• Follow up for the return of respective ID/access cards with respective stake holders.
• Ensure safety briefing to the client/visitor/interview candidates and provide necessary emergency/safety brochures.
• Ensure Accenture specific processes/manuals is followed.
• Visitor admission is properly authorized.
• Maintained visitor log book and book taxis if required.
• Assisting with special needs for visitors with disabilities.
• Ensuring basic cleanliness of lobby, lifts and public area.
• Ensure the laptop details are scanned and check for Govt. ID’s.
• Handling client/visitors/sponsors complaints/feedbacks and other related problems and communicate to next level or as per escalation matrix.
• Co-ordinate with night shift front office executive to ensure details of large parties are received and badges are ready for allocation on arrival.
• Client safety and security protocols are followed.
• Daily reconciliation & shredding of daily badges.
• Participate in Emergency Evacuation procedures including crisis management and business continuity.

Skills

Communication

Vendor/people management

Planning

Prioritising and organizing

Education

Prefer BHM/Bachelor’s Degree

Tools

MS Office

Visitor management software

Job description

Jones Lang LaSalle Incorporated (JLL) invites applications for a Guest Relation Executive / Experience Ambassador role in Bengaluru. You will be the first point of contact, greet visitors, manage front office and reflect a professional corporate image.

The role requires 2-4 years of experience in guest relations or FM services, strong communication, and ability to work flexibly. Proficiency in MS Office and visitor management software is preferred; equality and inclusivity are core to our