Experience Ambassador

Jones Lang LaSalle Incorporated; Hinoba-an; On-site; PHP 297,000 - 429,000; Full time

Job summary

Jones Lang LaSalle Incorporated (JLL) invites applications for a Guest Relation Executive / Experience Ambassador role in Bengaluru. You will be the first point of contact, greet visitors, manage front office and reflect a professional corporate image.

The role requires 2-4 years of experience in guest relations or FM services, strong communication, and ability to work flexibly. Proficiency in MS Office and visitor management software is preferred; equality and inclusivity are core to our

Qualifications

• Excellent communication skills.
• Strong customer service drive.
• Able to work flexible hours.
• Hands-on experience in using visitor management software and MS Office.

Responsibilities

• Key Operations delivery.
• Greet visitors/clients providing a friendly, courteous front office service reflecting the corporate image of the client.
• Site personnel are notified of guest’s arrival immediately and follow up calls made where guests are not picked up coordinating with the host/sponsor.
• Issue visitor badges/temporary card/service badge/new joiners ID & access card.
• Follow up for the return of respective ID/access cards with respective stake holders.
• Ensure safety briefing to the client/visitor/interview candidates and provide necessary emergency/safety brochures.
• Ensure Accenture specific processes/manuals is followed.
• Visitor admission is properly authorized.
• Maintained visitor log book and book taxis if required.
• Assisting with special needs for visitors with disabilities.
• Ensuring basic cleanliness of lobby, lifts and public area.
• Ensure the laptop details are scanned and check for Govt. ID’s.
• Handling client/visitors/sponsors complaints/feedbacks and other related problems and communicate to next level or as per escalation matrix.
• Co-ordinate with night shift front office executive to ensure details of large parties are received and badges are ready for allocation on arrival.
• Client safety and security protocols are followed.
• Daily reconciliation & shredding of daily badges.
• Participate in Emergency Evacuation procedures including crisis management and business continuity.

Skills

Communication

Vendor/people management

Planning

Prioritising and organizing

Education

Prefer BHM/Bachelor’s Degree

Tools

MS Office

Visitor management software

Job description

Guest Relation Executive / Experience Ambassador

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What’s your ambition?

What’s your ambition? Is it a big goal or small steps? Professional or personal? We’d like to know because at JLL, we make your ambitions our business. And if you have ambitions in Workplace Experience, join us to be inspired by the best.

Job Profile

• Qualification : Prefer BHM/Bachelor’s Degree
• Industry Type : FM Services, Hotel
• Overall Experience : 2-4 years
• Industry Experience : 2-3 years
• Technical Skills : Computer knowledge
• Generic Skills : Communication, Vendor/people management, Planning, Prioritising and organizing
• Behaviors : Achievement level, Team work, Learning attitude & Positive thinking

Job Aim

To be responsible for guest’s first impression of the organization, meet/greet and assist the client, guests, and visitors every day. Manage front office in accordance with company policies, procedures and processes. Achievement of defined key performance indicators and service level agreement targets.

Competencies

• Excellent communication skills.
• Strong customer service drive.
• Outstanding problem solving skills.
• Able to work flexible hours.
• Quick learner and ability to motivate self.
• Proven working experience as a guest relation Executive.
• Confidently able to present to clients.
• Hands-on experience in using visitor management software and MS office.
• Strong team player within a customer service team environment.

Responsibilities

• Key Operations delivery
• Greet visitors/clients providing a friendly, courteous front office service reflecting the corporate image of the client.
• Site personnel are notified of guest’s arrival immediately and follow up calls made where guests are not picked up coordinating with the host/sponsor.
• Issue visitor badges/temporary card/service badge/new joiners ID & access card.
• Follow up for the return of respective ID/access cards with respective stake holders.
• Ensure safety briefing to the client/visitor/interview candidates and provide necessary emergency/safety brochures.
• Ensure Accenture specific processes/manuals is followed.
• Visitor admission is properly authorized.
• Maintained visitor log book and book taxis if required.
• Assisting with special needs for visitors with disabilities.
• Ensuring basic cleanliness of lobby, lifts and public area.
• Ensure the laptop details are scanned and check for Govt. ID’s.
• Handling client/visitors/sponsors complaints/feedbacks and other related problems and communicate to next level or as per escalation matrix.
• Co-ordinate with night shift front office executive to ensure details of large parties are received and badges are ready for allocation on arrival.
• Client safety and security protocols are followed.
• Daily reconciliation & shredding of daily badges.
• Participate in Emergency Evacuation procedures including crisis management and business continuity.

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things. Keep your ambitions in sight and imagine where JLL can take you...

Business Specific Question

Location: On-site –Bengaluru, KA Scheduled Weekly Hours: 48

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page >

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong.

Together, we strive to be exceptional and shape a better world.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties.

A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise.

Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.

JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.

For further information, visit jll.com.