Guest Relation Executive

Jones Lang LaSalle Incorporated; Hinoba-an; On-site; PHP 177,000 - 236,000; Full time

Job summary

Jones Lang LaSalle Incorporated on-site receptionist role located in Bengaluru, India, involves handling calls, guiding visitors, and maintaining front-office operations. You will support service desks, assist with administrative tasks, and ensure compliance with safety and company policies.

You will coordinate with Facility teams for events and maintain client contact databases, magazines, and directories while delivering professional service to diverse staff and visitors.

Qualifications

• Experience in Front Desk and Back Office processes is required with strong Administration Skills.
• Strong Customer Service focus.
• Excellent people skills and ability to interact with a wide range of client staff and demands.
• Knowledge of Occupational Safety requirements.
• Strong PC literacy and proven ability to manage daily activities using various systems.
• Demonstrated experience with continuous improvement initiatives highly desirable.
• Demonstrated experience with client reporting and preparation of reports required.

Responsibilities

• Handle incoming and outgoing calls including distribution.
• Provide professional and polite telephone responses.
• Receive, inform, and guide visitors; coordinate with employees.
• Maintain database of Client contacts and keep it updated.
• Maintain and upkeep of front office; ensure magazines/newspapers display and outdated items removed.
• Manage reception-related requests (business cards, signage, etc.) and track closures.
• Ensure compliance with JLL regulations and assist in general administrative tasks.
• Support Service desk as needed and contribute to monthly client reports.
• Participate in emergency evacuation procedures and crisis management.
• Develop policies and procedures for Reception functions.
• Coordinate with Facility team for event management and flower arrangements.

Skills

Front desk experience

Customer service

Administrative skills

Communication skills

MS Office

Tools

MS Office

Job description

Responsibilities

• Responsible for handling of incoming and outgoing calls including distribution.


• Making sure to demonstrate professional and polite responses in telephone responses.


• Receive, inform, guide visitors including co-ordination with employees.


• Preparation of database of Client contacts and updating.


• Responsible for maintenance and upkeep of front office.


• Ensure receipt of magazines and newspapers for the building and ensure display of the latest version in the reception as well as removal of the outdated magazines.


• Responsibility for receiving Business Cards requests and ensuring closure by maintaining the tracker.


• Ensure compliance of regulations / requirements of JLL management.


• Provide assistance in general administrative activities.


• Provide assistance to the Service desk as required.


• Contribute to the Monthly Management Report to (Client).


• Participate in Emergency Evacuation procedures including crisis management and business continuity.


• Develop the necessary policies and procedures required for all functions within the scope of Reception.


• Responsible for ensuring availability of magazines/ brochures and (Client) directory signage.


• Co-ordinate for flower arrangements.


• Co-ordinate with Facility team for event management.

Employee Specifications & Key Competencies

• Experience in Front Desk and Back Office processes is required with strong Administration Skills.


• Strong Customer Service focus.


• Excellent people skills and ability to interact with a wide range of client staff and demands.


• Knowledge of Occupational Safety requirements.


• Strong PC literacy and proven ability to manage daily activities using various systems.


• Demonstrated experience with continuous improvement initiatives highly desirable.


• Demonstrated experience with client reporting and preparation of reports required.

Location: On-site - Bengaluru, KA

Scheduled Weekly Hours: 48

Jones Lang LaSalle (\"JLL\") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [e-mail]. This email is only to request an accommodation.

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For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities see a brighter way. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.