Guest Relations & Front Desk Specialist

Jones Lang LaSalle Incorporated; Hinoba-an; On-site; PHP 177,000 - 236,000; Full time

Job summary

Jones Lang LaSalle Incorporated on-site receptionist role located in Bengaluru, India, involves handling calls, guiding visitors, and maintaining front-office operations. You will support service desks, assist with administrative tasks, and ensure compliance with safety and company policies.

You will coordinate with Facility teams for events and maintain client contact databases, magazines, and directories while delivering professional service to diverse staff and visitors.

Qualifications

• Experience in Front Desk and Back Office processes is required with strong Administration Skills.
• Strong Customer Service focus.
• Excellent people skills and ability to interact with a wide range of client staff and demands.
• Knowledge of Occupational Safety requirements.
• Strong PC literacy and proven ability to manage daily activities using various systems.
• Demonstrated experience with continuous improvement initiatives highly desirable.
• Demonstrated experience with client reporting and preparation of reports required.

Responsibilities

• Handle incoming and outgoing calls including distribution.
• Provide professional and polite telephone responses.
• Receive, inform, and guide visitors; coordinate with employees.
• Maintain database of Client contacts and keep it updated.
• Maintain and upkeep of front office; ensure magazines/newspapers display and outdated items removed.
• Manage reception-related requests (business cards, signage, etc.) and track closures.
• Ensure compliance with JLL regulations and assist in general administrative tasks.
• Support Service desk as needed and contribute to monthly client reports.
• Participate in emergency evacuation procedures and crisis management.
• Develop policies and procedures for Reception functions.
• Coordinate with Facility team for event management and flower arrangements.

Skills

Front desk experience

Customer service

Administrative skills

Communication skills

MS Office

Tools

MS Office

Job description

Jones Lang LaSalle Incorporated on-site receptionist role located in Bengaluru, India, involves handling calls, guiding visitors, and maintaining front-office operations. You will support service desks, assist with administrative tasks, and ensure compliance with safety and company policies.

You will coordinate with Facility teams for events and maintain client contact databases, magazines, and directories while delivering professional service to diverse staff and visitors.