Guest Relations Executive

Jones Lang LaSalle Incorporated; Hinoba-an; On-site; PHP 146,000 - 239,000; Full time

Job summary

Jones Lang LaSalle Incorporated is seeking a Front Office/Visitor Services assistant for its on-site operations in Navi Mumbai. The role involves greeting visitors, coordinating with hosts, issuing badges, and ensuring safety briefings and a smooth reception experience for clients and guests.

Responsibilities include maintaining visitor logs, assisting with accessibility needs, and escalating issues per the department's process.

Qualifications

• Greet visitors and provide courteous front office service.
• Notify site personnel of guest arrivals and coordinate host.
• Issue visitor badges and manage IDs.
• Ensure safety briefing and provide safety materials.
• Handle visitor complaints and escalate as needed.

Responsibilities

• Greet visitors/clients and reflect corporate image in front office.
• Coordinate with hosts to receive large parties and allocate badges.
• Maintain visitor log and arrange taxis as required.
• Ensure safety briefings and provide emergency information.
• Follow Accenture/ client-specific processes and policies.

Skills

Front desk

Guest services

Communication

Coordination

Safety awareness

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Key Operations delivery

• Greet visitors/clients providing a friendly, courteous front office service reflecting the corporate image of the client.
• Site personnel are notified of guest’s arrival immediately and follow up calls made where guests are not picked up coordinating with the host/sponsor.
• Issue visitor badges/temporary card/service badge/new joiners ID & access card. Follow up for the return of respective ID/access cards with respective stake holders.
• Ensure safety briefing to the client/visitor/interview candidates and provide necessary emergency/safety brochures.
• Ensure Accenture specific processes/manuals is followed
• Visitor admission is properly authorized
• Maintained visitor log book and book taxis if required
• Assisting with special needs for visitors with disabilities.
• Ensuring basic cleanliness of lobby, lifts and public area.
• Ensure the laptop details are scanned and check for Govt. ID’s.
• Handling client/visitors/sponsors complaints/feedbacks and other related problems and communicate to next level or as per escalation matrix.
• Co-ordinate with night shift front office executive to ensure details of large parties are received and badges are ready for allocation on arrival
• Client safety and security protocols are followed
• Daily reconciliation & shredding of daily badges.
• Participate in Emergency Evacuation procedures including crisis management and business continuity

Location: On-site - Navi Mumbai, MH

Scheduled Weekly Hours: 48

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