Guest Experience Lead - Front Office & Service

Filinvest Development Corporation; Cebu City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading hospitality company in Cebu City is seeking a Guest Services Officer to manage operations and enhance guest experiences. This role includes establishing customer service objectives, providing staff training, and ensuring customer satisfaction. Ideal candidates have a Bachelor's degree in Hospitality Management, with 1-2 years of relevant experience and excellent communication skills. Flexibility in working hours is required.

Qualifications

• 1-2 years of experience in front office or guest services in hospitality.
• Warm and service-oriented personality.
• Flexibility to work shifts, weekends, and holidays.

Responsibilities

• Responsible for guest services and operations in the villa.
• Communicates customer service objectives to staff.
• Monitors service levels and counsels employees effectively.

Skills

Excellent communication

Interpersonal skills

Problem-solving

Proficiency in hotel systems

Education

Bachelor's degree in Hospitality Management or related field

Tools

MS Office applications

Reservations software

Job description

A leading hospitality company in Cebu City is seeking a Guest Services Officer to manage operations and enhance guest experiences. This role includes establishing customer service objectives, providing staff training, and ensuring customer satisfaction. Ideal candidates have a Bachelor's degree in Hospitality Management, with 1-2 years of relevant experience and excellent communication skills. Flexibility in working hours is required.