Front Office Operations & Guest Experience Lead

Sunlight Hotels and Resorts Corp.; Palawan; On-site; PHP 908,540 - 1,514,233; Full time

Job summary

A hospitality company in the Philippines is seeking a competent HR Officer to support and supervise front office staff. The role involves ensuring all customer-related tasks are managed effectively, handling complaints, scheduling shifts, and maintaining the reception area. Ideal candidates should have experience in staff management and be committed to enhancing the guest experience. Join us to foster a welcoming environment and uphold service standards.

Qualifications

• Experience in training and supervising staff.
• Ability to handle customer complaints effectively.
• Strong organizational skills.

Responsibilities

• Support and train front office staff.
• Ensure customer-related tasks are completed on time.
• Handle customer complaints and special requests.
• Schedule staff shifts and manage HR tasks.

Skills

Supervision

Customer service

Staff scheduling

Complaint resolution

Job description

A hospitality company in the Philippines is seeking a competent HR Officer to support and supervise front office staff. The role involves ensuring all customer-related tasks are managed effectively, handling complaints, scheduling shifts, and maintaining the reception area. Ideal candidates should have experience in staff management and be committed to enhancing the guest experience. Join us to foster a welcoming environment and uphold service standards.