Travel & Hospitality Customer Service Ops Lead

Proselect Management Inc; Cebu City; Vor Ort; PHP 334.800 - 558.000; Vollzeit

Zusammenfassung

A leading management company in Cebu City is looking for a Team Lead – Customer Service to oversee operations in a high-volume travel and hospitality environment. The role requires strong leadership skills, experience in customer service, and the ability to mentor team members. Responsibilities include managing daily operations, ensuring service level agreements are met, and driving process improvements. The ideal candidate will have 1-4 years of experience in a similar role and must possess excellent problem-solving and communication abilities.

Qualifikationen

• 1–4 years of experience as an Operations Supervisor or in a similar leadership role.
• Strong background in Customer Service Operations.
• Preferably with Travel & Hospitality experience.

Aufgaben

• Supervise daily customer service operations in a high-volume environment.
• Manage teams handling phone, chat, email, and/or walk-in customer support.
• Drive process improvements and contribute to the development of new solutions.

Kenntnisse

Customer Service Operations

Analytical skills

Problem-solving

Decision-making

Communication

Stakeholder management

Coaching

Team development

Jobbeschreibung

A leading management company in Cebu City is looking for a Team Lead – Customer Service to oversee operations in a high-volume travel and hospitality environment. The role requires strong leadership skills, experience in customer service, and the ability to mentor team members. Responsibilities include managing daily operations, ensuring service level agreements are met, and driving process improvements. The ideal candidate will have 1-4 years of experience in a similar role and must possess excellent problem-solving and communication abilities.