Guest Experience & Front Office Supervisor

Robinsons Land Corp; Cebu City; On-site; PHP 420,000 - 600,000; Full time

Job summary

Robinsons Land Corp is seeking a Front Office Supervisor to oversee the Front Office operations at a hotel in Cebu City. The role includes managing room allocations, check-in/check-out, guest requests, VIP handling, and reporting.

You will ensure smooth shift operations, resolve issues promptly, and maintain guest satisfaction across departments. The ideal candidate has strong English communication, prior supervisory hospitality experience, and proficiency in Opera Version 5 and Opera Cloud.

Qualifications

• University graduates preferred.
• Strong customer service and problem-solving skills.
• Previous supervisory or mid-management hospitality experience preferred.
• Excellent organizational skills and attention to detail.
• Knowledge of hospitality health and safety regulations.
• Flexible to work shifts, weekends and holidays.
• Fluent in spoken and written English; other languages preferred.
• Proficient in Opera Version 5 and Opera Cloud systems.
• Ability to work under pressure and manage multiple responsibilities.
• Exposure to Front Office, Housekeeping, F&B, or multi-department hotel operations is highly desirable.
• Pre-opening experience in a hotel, integrated resort, or hospitality property is an advantage.

Responsibilities

• Oversee Front Office operations, including room allocation, check-in/check-out, luggage handling, guest requests, and reporting.
• Ensure smooth hotel operations during assigned shifts.
• Monitor daily activities and resolve operational issues promptly.
• Handle guest complaints and follow up on guest requests.
• Meet, escort, and assist VIP guests.
• Build positive guest relationships and gather feedback for service improvement.
• Supervise associates, assign tasks, and address employee concerns.
• Assist in training and development programs for staff.
• Ensure compliance with health, safety, and security standards.
• Conduct hotel inspections and report maintenance issues.
• Prepare management and operational reports.
• Resolve room discrepancies and monitor outstanding guest balances.
• Maintain incident logbooks and turnover records.
• Respond to emergencies and crisis situations.

Skills

Customer service

Problem solving

Organizational skills

Attention to detail

English fluency

Education

University degree

Tools

Opera Version 5

Opera Cloud

Job description

Robinsons Land Corp is seeking a Front Office Supervisor to oversee the Front Office operations at a hotel in Cebu City. The role includes managing room allocations, check-in/check-out, guest requests, VIP handling, and reporting.

You will ensure smooth shift operations, resolve issues promptly, and maintain guest satisfaction across departments. The ideal candidate has strong English communication, prior supervisory hospitality experience, and proficiency in Opera Version 5 and Opera Cloud.