Hotel Operations Leader | Elevate Guest Experience

Holiday Plaza Hotel; Cebu City; On-site; PHP 335,000 - 558,000; Full time

Benefits offered by this job

Staff meals

Employee discounts

Wellness initiatives

Training & development

Job summary

Holiday Plaza Hotel in Cebu City, Philippines is seeking a Hotel Operations Supervisor to oversee daily operations, lead housekeeping, front office, and maintenance teams, and ensure service excellence and top-notch cleanliness.

You will monitor policy compliance, manage staff schedules, address guest concerns, and drive cost-control and continuous improvement while upholding health and safety standards.

Qualifications

• 2-3 years experience in hotel operations in a supervisory role.
• Strong leadership and people-management abilities.
• Excellent communication and guest-service focus.

Responsibilities

• Supervise and coordinate daily operations across departments (housekeeping, maintenance, front office).
• Monitor compliance with hotel policies and industry standards.
• Address guest concerns promptly and professionally; conduct regular inspections for cleanliness and presentation.
• Manage staff schedules, conduct briefings, and provide training.
• Communicate with department heads and senior management on performance metrics.
• Ensure health, safety, and security protocols are followed; assist with inventory and cost-control initiatives.
• Handle emergencies and contribute to continuous improvement initiatives.

Skills

Staff supervision

Leadership

Communication

Problem solving

Attention to detail

Health & safety

Tools

Hotel management software

Job description

Holiday Plaza Hotel in Cebu City, Philippines is seeking a Hotel Operations Supervisor to oversee daily operations, lead housekeeping, front office, and maintenance teams, and ensure service excellence and top-notch cleanliness.

You will monitor policy compliance, manage staff schedules, address guest concerns, and drive cost-control and continuous improvement while upholding health and safety standards.