Hotel Operations Supervisor

Holiday Plaza Hotel; Cebu City; On-site; PHP 335,000 - 558,000; Full time

Benefits offered by this job

Staff meals

Employee discounts

Wellness initiatives

Training & development

Job summary

Holiday Plaza Hotel in Cebu City, Philippines is seeking a Hotel Operations Supervisor to oversee daily operations, lead housekeeping, front office, and maintenance teams, and ensure service excellence and top-notch cleanliness.

You will monitor policy compliance, manage staff schedules, address guest concerns, and drive cost-control and continuous improvement while upholding health and safety standards.

Qualifications

• 2-3 years experience in hotel operations in a supervisory role.
• Strong leadership and people-management abilities.
• Excellent communication and guest-service focus.

Responsibilities

• Supervise and coordinate daily operations across departments (housekeeping, maintenance, front office).
• Monitor compliance with hotel policies and industry standards.
• Address guest concerns promptly and professionally; conduct regular inspections for cleanliness and presentation.
• Manage staff schedules, conduct briefings, and provide training.
• Communicate with department heads and senior management on performance metrics.
• Ensure health, safety, and security protocols are followed; assist with inventory and cost-control initiatives.
• Handle emergencies and contribute to continuous improvement initiatives.

Skills

Staff supervision

Leadership

Communication

Problem solving

Attention to detail

Health & safety

Tools

Hotel management software

Job description

About the role

Holiday Plaza Hotel is seeking a dedicated and experienced Hotel Operations Supervisor to join our team in Cebu City, Cebu. This is a full-time position that plays a crucial role in ensuring the smooth and efficient operation of our hotel. As Hotel Operations Supervisor, you will be responsible for overseeing daily operations, managing staff, and maintaining the highest standards of service and cleanliness throughout the property. This role is integral to delivering an exceptional guest experience and supporting the strategic objectives of Holiday Plaza Hotel.

What you'll be doing

• Supervise and coordinate the activities of operations staff across various departments, including housekeeping, maintenance, and front office areas

• Monitor daily operations to ensure compliance with hotel policies, procedures, and industry standards

• Address and resolve operational issues and guest concerns promptly and professionally

• Conduct regular inspections of guest rooms, public areas, and back-of-house facilities to maintain high standards of cleanliness and presentation

• Manage staff schedules, conduct briefings, and provide training to team members

• Communicate effectively with department heads and senior management regarding operational matters and performance metrics

• Ensure health, safety, and security protocols are adhered to throughout the hotel

• Assist with inventory management and cost control initiatives

• Handle emergency procedures and coordinate response efforts as needed

• Contribute to continuous improvement initiatives and process optimisation

What we're looking for

• Proven experience working in a hotel operations role or similar hospitality management position, preferably at least 2-3 years in a supervisory capacity

• Strong knowledge of hotel operations, including front office, housekeeping, and maintenance procedures

• Excellent leadership and team management skills with the ability to motivate and develop staff

• Outstanding communication and interpersonal abilities

• Problem-solving skills with the capacity to make sound decisions under pressure

• Attention to detail and a commitment to maintaining high standards of quality and cleanliness

• Knowledge of health and safety regulations and best practices in the hospitality industry

• Ability to work flexible hours, including evenings, weekends, and holidays as required

• Proficiency in hotel management software and basic computer skills

• Customer service excellence and a genuine passion for hospitality

What we offer

Holiday Plaza Hotel is committed to providing a supportive and rewarding work environment for our team members. We offer competitive remuneration, opportunities for career growth and professional development within the hospitality sector, and a collaborative workplace culture. Our benefits include staff meals during shifts, employee discounts on hotel facilities and services, and health and wellness initiatives. We value work-life balance and aim to support our employees in achieving their personal and professional goals. We provide ongoing training and development programmes to help you advance your hospitality career with us.

About us

Holiday Plaza Hotel is a well-established hospitality business committed to delivering exceptional guest experiences and maintaining the highest standards of service. Located in the vibrant city of Cebu, we welcome guests from around the world and pride ourselves on our welcoming atmosphere, quality facilities, and dedicated team. Our mission is to provide comfortable, convenient, and memorable stays for all our guests whilst fostering a positive and inclusive workplace culture. We are passionate about hospitality and dedicated to continuous improvement in all aspects of our operations.