Front Desk & Guest Experience Lead

Accorhotel; Philippines; On-site; PHP 290,000 - 402,000; Full time

Benefits offered by this job

Discounted hotel rates

Academy Accor learning programs

Career growth opportunities

CSR involvement

Job summary

Accorhotel in Quezon City, Philippines, is seeking a Front Office Agent to warmly welcome guests, confirm reservations, assign rooms and activate keys at check-in. The role emphasizes accurate information delivery and guest services.

In this fast-paced environment, you will up-sell hotel services while maintaining high standards of hospitality and communication with guests and team members. Growth opportunities exist within AccorHotels network.

Qualifications

• Graduate of Hospitality or any related course.
• With at least one (1) year in the same field.
• Can work in a fast phase environment.
• Good communication skills.

Responsibilities

• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
• Provides accurate and relevant information and services to the guests and delivers it to them in the most meaningful way.
• Up-sells the Hotel to guests whenever the opportunity arises.

Skills

Hospitality

Good communication

Education

Hospitality-related degree

Job description

Accorhotel in Quezon City, Philippines, is seeking a Front Office Agent to warmly welcome guests, confirm reservations, assign rooms and activate keys at check-in. The role emphasizes accurate information delivery and guest services.

In this fast-paced environment, you will up-sell hotel services while maintaining high standards of hospitality and communication with guests and team members. Growth opportunities exist within AccorHotels network.