Guest Services Team Lead — Club Front Desk

Westin Hotels & Resorts; Metro Manila; On-site; PHP 279,000 - 446,000; Full time

Job summary

Westin Hotels & Resorts in Metro Manila is seeking a Front Desk/Guest Services Associate to support smooth arrivals and departures. You will verify guest identity, handle payments, assign rooms, and issue keys while delivering warm, professional service.

In this full-time role, you will collaborate with colleagues, assist guests with requests, and maintain accurate daily reports. Previous front desk experience and a friendly, professional demeanor are essential.

Qualifications

• High school diploma or GED equivalent.
• At least 1 year of related work experience.
• At least 1 year of supervisory experience.

Responsibilities

• Process guest check-ins and verify identity, payment method, and room assignment.
• Enter and update guest information and loyalty program details.
• Balance and report daily front desk transactions and cashier duties.
• Provide accurate information about hotel services and local attractions.
• Coordinate with other departments to meet guest requests.

Skills

Guest services

Communication skills

Team supervision

Education

High school diploma

Job description

Westin Hotels & Resorts in Metro Manila is seeking a Front Desk/Guest Services Associate to support smooth arrivals and departures. You will verify guest identity, handle payments, assign rooms, and issue keys while delivering warm, professional service.

In this full-time role, you will collaborate with colleagues, assist guests with requests, and maintain accurate daily reports. Previous front desk experience and a friendly, professional demeanor are essential.