Guest Experience Front Desk Agent

Okada Manila; Manila; On-site; PHP 240,000 - 360,000; Full time

Job summary

Okada Manila is seeking a Front Office Agent to deliver quality guest services, handling check-in/check-out and related duties for guests and visitors. The role requires staying knowledgeable about hotel services, events, and entertainment to provide accurate information.

Educational background should be college level; one year in a Front Office role at a 5-star hotel is preferred. Fluency in English and strong computer skills, especially Opera PMS, are essential. Flexible shifts are required.

Qualifications

• College level education or equivalent professional training.
• 1 year experience in Front Office, preferably in a 5-star hotel.
• Fluent in English, both written and spoken.

Responsibilities

• Support guest recognition programs and promotions and upsell hotel services.
• Perform check-in/check-out using established systems and allocate rooms.
• Balance cash float and handle front office reports with accuracy.
• Manage front office calls, emails, and reports at the Command Center.
• Conduct night audit tasks and currency exchange for guests.
• Maintain knowledge of events, dining, entertainment for guest info.
• Adhere to Forbes Travel Guide standards and hotel audits.
• Perform other duties as assigned by supervisor.

Skills

Fluent English

Customer service oriented

Education

College level education

Tools

Opera Property Management System

Vision

Guest Experience Software System (GESS)

Salto

Agilysis Desktop

Digivalet Dashboard

EDC Machines

Job description

Okada Manila is seeking a Front Office Agent to deliver quality guest services, handling check-in/check-out and related duties for guests and visitors. The role requires staying knowledgeable about hotel services, events, and entertainment to provide accurate information.

Educational background should be college level; one year in a Front Office role at a 5-star hotel is preferred. Fluency in English and strong computer skills, especially Opera PMS, are essential. Flexible shifts are required.