Front Desk Guest Experience Specialist

Seda Hotels; Quezon City; On-site; PHP 180,000 - 280,000; Full time

Job summary

Seda Hotels in Manila is seeking a Front Desk Officer to warmly welcome guests and manage check-ins/outs, reservations, and inquiries following the hotel standards. You will coordinate with Housekeeping, Reservations, Concierge, and other departments to resolve guest concerns, maintain accurate records, and provide information on facilities and local attractions.

Applicants should have hospitality education and relevant front office experience; strong communication, multitasking, and a

Qualifications

• Graduate of Hotel and Restaurant Management or related course.
• At least 1 year of front office/guest services experience.
• Strong customer service and interpersonal skills.
• Excellent verbal and written communication skills.
• Guest-oriented, professional demeanor.
• Able to handle multiple guest requests efficiently.
• Familiarity with hotel systems is an advantage.
• Willing to work shifting schedules, weekends and holidays.

Responsibilities

• Greet guests and manage check-in/check-out procedures.
• Coordinate with Housekeeping, Reservations, Concierge to address guest needs.
• Provide information about hotel facilities and local attractions.
• Maintain accurate guest records and process payments.
• Deliver service in line with hotel standards.

Skills

Customer service

Interpersonal skills

Communication skills

Attention to detail

Organized

Multitasking

Guest-focused

Flexible schedule

PMS familiarity

Education

Hospitality degree

Job description

Seda Hotels in Manila is seeking a Front Desk Officer to warmly welcome guests and manage check-ins/outs, reservations, and inquiries following the hotel standards. You will coordinate with Housekeeping, Reservations, Concierge, and other departments to resolve guest concerns, maintain accurate records, and provide information on facilities and local attractions.

Applicants should have hospitality education and relevant front office experience; strong communication, multitasking, and a