Guest Experience Front Desk Specialist

XentroMall; Oriental Mindoro; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading hospitality establishment in the Philippines is seeking a Front Desk Officer to deliver exceptional customer service and ensure a seamless experience for guests. Responsibilities include handling check-ins, managing reservations, and resolving guest issues. Ideal candidates should have a degree in Hotel Management, with 1-2 years of relevant experience preferred. This role requires flexibility to work various shifts and a strong commitment to guest satisfaction.

Qualifications

• 1-2 years of experience in a front office or customer service role.
• Prior experience in hospitality dealing with guest complaints is an advantage.
• Flexibility to work various shifts including weekends and holidays.

Responsibilities

• Consistently provide outstanding customer service.
• Handle hotel transactions including check-ins and check-outs.
• Administer reservations, cancellations, and no-shows.
• Answer calls and respond to inquiries professionally.
• Resolve guest complaints with empathy.
• Maintain cleanliness of the front desk area.
• Complete daily sales reports and admin duties.
• Maintain guest confidentiality.

Skills

Customer service

Communication skills

Problem resolution

Organizational skills

Education

Bachelor's degree in Hotel and Restaurant Management or related field

Job description

A leading hospitality establishment in the Philippines is seeking a Front Desk Officer to deliver exceptional customer service and ensure a seamless experience for guests. Responsibilities include handling check-ins, managing reservations, and resolving guest issues. Ideal candidates should have a degree in Hotel Management, with 1-2 years of relevant experience preferred. This role requires flexibility to work various shifts and a strong commitment to guest satisfaction.