Guest Services Front Desk Agent

Pour Kings Enterprises Inc.; Makati; On-site; PHP 223,000 - 357,000; Full time

Job summary

Pour Kings Enterprises Inc. in Makati City is seeking a Front Office professional to serve as the first point of contact for guests.

This full-time role is centered on delivering exceptional customer care, managing check-ins/check-outs, and coordinating across guest-facing departments to uphold our hospitality standards. The ideal candidate will have a high school diploma, experience in front office or guest services, strong English communication, and proficiency with management systems.

Qualifications

• High school diploma or equivalent is required.
• Experience in front office, guest services, or customer-facing roles.
• Excellent English communication skills, both written and spoken.
• Multilingual abilities are a plus and beneficial.

Responsibilities

• Greet and welcome guests upon arrival with a warm, professional demeanor and assist with check-in procedures.
• Process guest registrations accurately and efficiently using property management systems and other relevant software.
• Handle guest inquiries, requests and complaints with professionalism and resolve issues.
• Manage room assignments and coordinate with housekeeping and maintenance for guest satisfaction.
• Provide concierge services including local information, restaurant recommendations, transportation, and bookings.
• Process check-outs and handle billing inquiries and payments securely.
• Maintain front desk appearance and keep information readily available.
• Coordinate special requests and maintenance issues with other departments.
• Monitor guest communications via phone, email and in-person interactions.
• Assist with basic administrative tasks such as mail handling and reservations updates.

Skills

Front desk

Customer service

English communication

Multilingual

Cash handling

Education

High school diploma

Hospitality certificate

Tools

PMS software

Job description

Pour Kings Enterprises Inc. in Makati City is seeking a Front Office professional to serve as the first point of contact for guests.

This full-time role is centered on delivering exceptional customer care, managing check-ins/check-outs, and coordinating across guest-facing departments to uphold our hospitality standards. The ideal candidate will have a high school diploma, experience in front office or guest services, strong English communication, and proficiency with management systems.