Automotive Service Supervisor: KPI-Driven & Customer Focus

Grand Canyon Multi-Holdings, Inc.; General Santos; On-site; PHP 250,000 - 350,000; Full time

Job summary

Grand Canyon Multi-Holdings, Inc. in the Philippines is seeking a Service Advisor with a Mechanical Engineering background to support KPI-driven service processes. You will engage with clients, promote insurance and accessory sales, and maintain WIP reports in a dynamic automotive service environment.

The role requires strong communication, empathy, and adherence to brand standards, with professional development through regular training and performance reviews.

Qualifications

• Bachelor's degree in Mechanical Engineering or related field.
• Ability to understand KPIs as indicated by the company.
• Excellent communication and customer service skills.
• Ability to communicate and empathize with clients.
• Basic understanding of appointment setting and follow-up concepts.
• Driver's license is a plus.

Responsibilities

• Maintain minimum monthly units released with a target-based metric.
• Sell at least 6 insurance policies per month.
• Sell at least 45,000 worth of accessories per month.
• Continuously study the Labor Time Guide.
• Submit and maintain WIP reports.
• Ensure WIP aging targets with standard repair orders.
• Attend periodic training and achieve designated milestones.
• Follow brand and office service processes with KPI-focused audits.
• Implement customer contact policies and document complaints.
• Complete Driver's License by end of probation.

Skills

KPI understanding

Empathetic communication

Appointment setting awareness

Customer service excellence

Interpersonal skills

Driver's license (plus)

Education

Bachelor's Degree in Mechanical Engineering

Mechanical-related work experience

Job description

Grand Canyon Multi-Holdings, Inc. in the Philippines is seeking a Service Advisor with a Mechanical Engineering background to support KPI-driven service processes. You will engage with clients, promote insurance and accessory sales, and maintain WIP reports in a dynamic automotive service environment.

The role requires strong communication, empathy, and adherence to brand standards, with professional development through regular training and performance reviews.