Guest Care Officer

Masungi Georeserve; Rizal; On-site; PHP 201,000 - 312,000; Full time

Job summary

An award-winning conservation organization in Rizal seeks a Guest Care Officer to manage the customer experience from inquiries to feedback. The role involves providing exceptional service, resolving inquiries, and coordinating with the operations team. Candidates must have a Bachelor's degree in Hospitality Management and 1-3 years in customer service. This is a stay-in role from Tuesday to Sunday with on-site housing provided.

Qualifications

• 1–3 years in a customer service or hospitality role.
• Excellent problem-solving abilities.
• Effective communication skills, both verbal and written.
• Adaptability in a fast-paced environment.
• Adaptability in a fast-paced environment.

Responsibilities

• Provide exceptional customer service to guests.
• Resolve guest inquiries and issues promptly and efficiently.
• Manage the online reservations system.
• Track payments and calendar.
• Coordinate with operations team for service delivery.
• Provide personal service via phone, emails, and SMS.
• Provide administrative support to the team.

Skills

Customer Service

Problem-solving

Effective Communication

Adaptability

Education

Bachelor's degree in Hospitality Management or a related field

Tools

Online reservations system

Job description

On-site - Rizal 1-3 Yrs Exp Bachelor Full-time

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Job Description

Government Mandated Benefits

Company Description

Masungi Georeserve is an award-winning organization dedicated to conserving historic limestone formations and biodiversity in the Philippines through protection, education, and sustainable development.

Role Description

Guest Care Officers at the award-winning Masungi Georeserve manage the end-to-end customer experience from inquiries to post-visit feedback.

Responsibilities

• Provide exceptional customer service to guests and ensure their needs are met throughout their stay.
• Resolve guest inquiries and issues promptly and efficiently, leaving a positive impression.
• Manage the online reservations system
• Track payments and calendaring
• Coordinate with operations team to ensure smooth delivery of services
• Provide personal and timely service via phone calls, emails, and SMS
• Provide administrative support to the team

Role Requirements:

• This is a stay-in role. There’s a modest on-site living quarters in Baras, Rizal (Km. 45 Marcos Highway)
• This role requires work for 6 days a week, from Tuesday to Sunday.

Requirements

• Educational Qualifications: Bachelor's degree in Hospitality Management or a related field
• 1–3 years in a customer service or hospitality role
• Excellent problem-solving abilities
• Effective communication skills, both verbal and written
• Adaptability in a fast-paced environment

Customer Service Problem-solving Effective Communication Adaptability

Preview

Ma. Kristina Karla Jorge

Active within three days

Working Location

Gate 1 - KM 45 (Masungi Georeserve), Garden Cottages

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