Operations Manager

Famous Belgian Waffles; Rizal; On-site; PHP 700,000 - 1,200,000; Full time

Benefits offered by this job

Government Mandated Benefits

Professional Development

Job Training

Job summary

A popular food and beverage company in Rizal is seeking an Operations Manager to oversee daily operations of cart and kiosk units. The ideal candidate will have 3-5 years of experience in operations management, strong leadership skills, and a passion for customer service. This full-time role requires excellent communication abilities and adaptability in a dynamic environment, as well as proficiency in data analysis.

Qualifications

• 3-5 years experience in operations management, preferably in F&B, retail, or consumer-facing industries.
• Strong leadership and team management experience.
• Proficiency in data analysis and business reporting.
• Strong leadership and team management experience.
• Exceptional communication and organizational skills.
• Proficiency in data analysis and business reporting.
• Willingness to travel nationwide and work on the ground when needed.
• Passion for innovation, customer service, and results-driven growth.

Responsibilities

• Direct and manage daily operations of cart and kiosk units.
• Lead a team of Area Supervisors and frontline staff.
• Ensure adherence to operational standards for safety and sanitation.
• Implement Best Practices and operational guidelines to enhance service delivery and operational efficiency.
• Work closely with Marketing, R&D, HR, Supply Chain, IT, Engineering, and accounting to align operational strategies with organizational goals.
• Track and analyze KPIs such as sales, profitability, operational efficiency, and customer satisfaction to identify areas for improvement.
• Develop and implement action plans to address performance gaps and enhance overall business outcomes.
• Champion innovative ideas to improve customer experience, including enhancements in store design and product offerings.
• Stay abreast of industry trends and customer preferences to ensure the company remains competitive and relevant in the market.

Skills

Excellent Communication Skills

Strong Work Ethic

Sales Management

Attention to Detail

Customer Management

Sales management

Attention to detail

Customer management

Presentation skills

Education

Bachelor's degree in Business, Operations Management, Hospitality, or related fields

Job description

On-site - Rizal 3-5 Yrs Exp Bachelor Full-time

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Job Description

Government Mandated Benefits

Professional Development

Job Training

Maternity & Paternity Leave, Sick Leave, Solo Parent Leave, Vacation Leave

Leadership and Management:

• Direct and manage the daily operations of all cart and kiosk units, ensuring smooth and efficient functioning.
• Lead a team of Area Supervisors and frontline staff, providing coaching and development to foster a culture of high performance and customer-centric service

Operational Excellence:

• Ensure adherence to operational standards, including safety and sanitation protocols, to maintain a clean and safe environment for both customers and employees
• Implement Best Practices and operational guidelines to enhance service delivery and operational efficiency

Cross-functional Collaboration

• Work closely with various departments such as Marketing, Research & Development, Human Resources, Supply Chain, IT, Engineering, and accounting to align operational strategies with organizational goals

Performance Monitoring and Improvement

• Track and analyze key performance indicators (KPIs) such as sales, profitability, operational efficiency, and customer satisfaction to identify areas for improvement
• Develop and implement action plans to address performance gaps and enhance overall business outcomes

Innovation and Customer Experience

• Champion innovative ideas to improve customer experience, including enhancements in store design and product offerings
• Stay abreast of industry trends and customer preferences to ensure the company remains competitive and relevant in the market

• Bachelor's degree in Business, Operations Management, Hospitality, or related fields
• At least 3-5 years experience in operations management, preferably in F&B, retail, or consumer-facing industries
• Strong leadership and team management experience
• Exceptional communication and organizational skills
• Proficiency in data analysis and business reporting
• Willingness to travel nationwide and work on the ground when needed
• Passion for innovation, customer service, and results-driven growth

• Excellent Communication Skills
• Strong Work Ethic
• Sales Management
• Attention to Detail
• Customer Management

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