Customer Service Manager

INGCO PH Traders Inc.; Caloocan; On-site; PHP 40,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

HMO

Job summary

A leading trading company is looking for a Customer Support Supervisor for their Caloocan location. The ideal candidate will have a Bachelor's degree and extensive experience in the BPO sector, specifically in customer support operations. Responsibilities include managing daily team activities, mentoring staff, resolving customer issues, and ensuring service quality. This full-time position emphasizes leadership, excellent communication skills, and a strong problem-solving ability. Benefits include health insurance and a dynamic work environment.

Qualifications

• Graduate of Business Administration, Communications, Management, or any related discipline.
• Solid experience in the BPO sector, preferably in a supervisory role.
• Strong exposure to customer support operations.
• Excellent leadership, communication, and interpersonal abilities.
• Experience in managing customer complaints and service enhancement.
• Familiar with KPI monitoring and operational reporting.
• Good analytical, problem-solving, and decision-making skills.
• Proficient in MS Office applications.

Responsibilities

• Manage overall customer support operations and daily team activities.
• Lead and mentor customer service staff.
• Address and resolve complex customer concerns.
• Ensure service targets and KPIs are achieved.
• Conduct training sessions and performance reviews.
• Implement improvements to enhance customer experience.
• Generate reports on customer feedback and team performance.
• Coordinate with internal departments.

Skills

Leadership

Communication

Interpersonal abilities

Analytical skills

Problem-solving

Decision-making skills

Coaching

Organization

Education

Bachelor's degree in Business Administration, Communications, Management, or related discipline

Tools

MS Office

Job description

On-site - Caloocan 3-5 Yrs Exp Bachelor Full-time

Chat

Apply

Share

Job Description

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance, Life Insurance, HMO

Qualifications

• Graduate ofBusiness Administration, Communications, Management, or any related discipline
• With solid experience in theBPO sector, preferably handling a supervisory or leadership role
• Strong exposure tocustomer support operations and team supervision
• Excellentleadership, communication, and interpersonal abilities
• Experience in managingcustomer complaints and service enhancement initiatives
• Familiar withKPI monitoring, performance tracking, and operational reporting
• Capable of coaching and leadingcustomer support staff
• Good analytical, problem-solving, anddecision-making skills
• Proficient inMS Office applications and customer service systems
• Highly organized and able to work effectively in adynamic environment
• Willing to reportonsite in Caloocan City

Responsibilities

• Manage overallcustomer support operations and daily team activities
• Lead and mentor customer service staff to maintainhigh-quality service standards
• Address and resolvecomplex customer concerns and escalations
• Track team productivity and ensureservice targets and KPIs are achieved
• Conducttraining sessions, coaching, and performance reviews
• Implement improvements toenhance customer experience and service processes
• Generate reports related tocustomer feedback and team performance
• Coordinate with internal departments toresolve customer-related matters
• Ensure adherence tocompany policies and customer service guidelines

Preview

HR Ingrid

HR Officer INGCO PH Traders Inc.

Active within three days

Chat

Apply

Working Location

If your job position involves working overseas, please stay vigilant and keep all communication within the Bossjob platform to avoid potential scams.

Your safety is our priority. Be cautious if an employer has any of the following behaviors, and report them immediately through the platform.

• Requests your ID or personal documents unnecessarily
• Asks for money, deposits, guarantees, or property during the hiring process
• Pressures you to invest or raise funds
• Collects illicit benefits. Engages in any other illegal or suspicious activity
• Redirects you outside the platform to other websites or group chats not related to the company or role you’re applying for

Tips

Some of our features may not work properly on your device.