Front Desk Officer

XentroMall; Albay; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Government Mandated Benefits

Professional Development Opportunities

Sick Leave

Solo Parent Leave

Special Leave for Women

Vacation Leave

Job summary

A prominent hospitality business in Albay is seeking a Front Desk Officer to enhance guest experiences through exceptional service. The role involves managing front office operations, reservations, and ensuring a welcoming environment. Ideal candidates possess a degree in HRM or Tourism and have relevant customer service expertise. Fresh graduates with strong internship experiences are welcome to apply. This full-time role at XentroMall emphasizes guest satisfaction and operational efficiency.

Qualifications

• Graduate of HRM, Tourism, or related courses are preferred.
• 1-2 years of experience in a customer service or front office role.
• Familiarity with the hospitality or mall industry is a plus.

Responsibilities

• Provide outstanding customer service and resolve guest issues.
• Manage check-ins, check-outs, and reservations efficiently.
• Maintain a clean and organized front desk area.
• Serve as first point of contact via telephone and in-person inquiries.
• Address and resolve guest issues to ensure satisfactory outcomes.
• Keep front desk and lobby clean, organized, and presentable.
• Prepare daily sales reports and assist with administrative duties.
• Maintain guest confidentiality at all times.

Skills

Customer Service Expertise

Attention to Detail

Communication Skills

Cash Handling

Education

Bachelor's degree in Hotel and Restaurant Management or Tourism

Tourism

Related courses

Job description

On-site - Albay 1-3 Yrs Exp Bachelor Full-time

Job Description

Government Mandated Benefits

Professional Development

Job Training, Professional Development

Sick Leave, Solo Parent Leave, Special Leave for Women, Vacation Leave

Join Our Team as a Front Desk Officer!

Are you a highly organized and customer-focused individual with a passion for hospitality? We're looking for a Front Desk Officer to be the welcoming face of our establishment, ensuring every guest has a seamless and enjoyable experience. This vital role is at the heart of our operations, guaranteeing smooth transactions and providing exceptional service from arrival to departure.

What You'll Do:

As a Front Desk Officer, you'll be responsible for a variety of tasks that keep our front office running efficiently and our guests happy. Your key responsibilities will include:

• Delivering Exceptional Guest Experiences: Consistently provide outstanding customer service, going above and beyond to accommodate guest inquiries, requests, and concerns with a professional and courteous demeanor.
• Managing Front Office Operations: Efficiently handle all hotel transactions, including check-ins, check-outs, and processing payments (cash and credit card) while ensuring accurate issuance of receipts.
• Handling Reservations: Administer all reservations, cancellations, and no-shows meticulously, adhering strictly to company policy.
• Being the First Point of Contact: Expertly answer telephone calls, respond to general inquiries, and direct guests appropriately.
• Resolving Guest Issues: Address and resolve guest complaints and concerns with empathy and professionalism, striving for satisfactory outcomes.
• Maintaining a Pristine Environment: Ensure the front desk area and lobby are always clean, organized, and presentable.
• Reporting and Administration: Accurately accomplish daily sales reports and perform other essential administrative duties as assigned.
• Upholding Guest Confidentiality: Strictly maintain the privacy and confidentiality of all guest information.

What We're Looking For:

We're seeking a proactive and dedicated individual who meets the following qualifications:

• Education: A graduate of Hotel and Restaurant Management (HRM), Tourism, or other related courses.
• Customer Service Expertise: Demonstrable knowledge and experience in handling diverse customer and client interactions, concerns, and complaints in a highly professional manner. Prior experience specifically dealing with guest complaints in a hospitality setting is a significant advantage.
• Industry Knowledge: Familiarity with the mall/hotel retail industry is a plus.
• Flexibility: Ability to work all shifts, including weekends, evenings, and holidays, as the needs of the business dictate.
• Experience: At least 1-2 years of working experience in a related front office or customer service role.
• Fresh graduates/entry-level candidates are welcome to apply! We highly value those with good internship exposure in administrative or operational functions and a strong willingness to learn and be trained.

Dreamwave Hotel Polangui, Xentro Mall Diversion Road Ubaliw, Polangui, Philippines

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