Guest Experience Specialist (On-site Reservations)

Masungi Georeserve; Rizal; On-site; PHP 201,000 - 312,000; Full time

Job summary

An award-winning conservation organization in Rizal seeks a Guest Care Officer to manage the customer experience from inquiries to feedback. The role involves providing exceptional service, resolving inquiries, and coordinating with the operations team. Candidates must have a Bachelor's degree in Hospitality Management and 1-3 years in customer service. This is a stay-in role from Tuesday to Sunday with on-site housing provided.

Qualifications

• 1–3 years in a customer service or hospitality role.
• Excellent problem-solving abilities.
• Effective communication skills, both verbal and written.
• Adaptability in a fast-paced environment.

Responsibilities

• Provide exceptional customer service to guests.
• Resolve guest inquiries and issues promptly and efficiently.
• Manage the online reservations system.
• Track payments and calendar.
• Coordinate with operations team for service delivery.
• Provide personal service via phone, emails, and SMS.
• Provide administrative support to the team.

Skills

Customer Service

Problem-solving

Effective Communication

Adaptability

Education

Bachelor's degree in Hospitality Management or a related field

Job description

An award-winning conservation organization in Rizal seeks a Guest Care Officer to manage the customer experience from inquiries to feedback. The role involves providing exceptional service, resolving inquiries, and coordinating with the operations team. Candidates must have a Bachelor's degree in Hospitality Management and 1-3 years in customer service. This is a stay-in role from Tuesday to Sunday with on-site housing provided.